Open to opportunities

Olivia User

@oliviauser12

Message

I manage residential portfolios, compliance, tenant relations, and property operations across London.

United Kingdom

Message

What I'm looking for

I'm seeking a full-time or part-time opportunity in the UK or internationally, with willingness to relocate, where I can support property operations, compliance, tenant relations, and customer service.

At Theydons Estate Agency, I manage day-to-day maintenance, contractor relationships, and tenant concerns for residential properties in London. I have overseen operations for 400+ single-let and licensed HMO properties across three London boroughs, covering compliance, occupancy, budgets, inspections, and reporting.

I bring a practical, detail-focused approach to maintaining safe, compliant homes and resolving issues efficiently. Fluent in Polish and English, I also use Alto, FixFlo, Vimeo, and Microsoft Office to keep property operations organised.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Theydons - Estate Agency

Jul 2023 - Present (3 years 1 month)

Efficiently handling day-to-day maintenance requests, ensuring timely and cost-effective repairs. Sourcing, vetting, and managing relationships with contractors and clients, and addressing tenant concerns promptly.

Property Management Maintenance Coordination Contractor Management Tenant Relations Customer Service Fixflo Microsoft Office

Barista

The Black Sheep Coffee

Jul 2022 - Jul 2023 (1 year)

Listened carefully to and followed customer instructions, preparing coffee to meet specific client requirements and quickly absorbing knowledge. Maintained a high customer satisfaction rate by consistently delivering friendly, efficient, and accurate food and drink orders.

Customer Service Coffee Preparation Teamwork

Education

Degrees, certifications, and relevant coursework

London Metropolitan University

Bachelor of Arts, Translation

2020 - 2023

BA (Hons) in Translation with core modules including Proofreading Skills, Electronic Tools for Translation, Managing Translation and Translation Projects.