Open to opportunities

MJ Shabodien

@mjshabodien

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Customer success and property portfolio manager driving revenue growth.

United Kingdom

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What I'm looking for

I seek a customer-focused operations or portfolio management role where I can improve revenue and guest/host experiences, work collaboratively, solve technical and operational challenges, and drive measurable performance improvements.

I am a results-driven customer success and property portfolio manager with extensive experience optimizing revenue, improving occupancy, and maintaining high standards across short-term rental portfolios. I specialize in host relationship management, operational coordination, and technical maintenance to protect portfolio reputation and drive performance.

Throughout my roles I have led regional operations teams, managed onboarding and high-value accounts, and handled escalations to ensure timely resolution and host satisfaction. I routinely track KPIs such as churn, calendar availability, and ticket resolution, and use tools like Conduit, Freshdesk, and Monday.com to streamline workflows.

I combine hands-on technical troubleshooting with process improvement and strong stakeholder communication to deliver efficient outcomes. I am available immediately and thrive in collaborative environments where clear communication, attention to detail, and measurable results are valued.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Executive

Current

Pass The Keys

Oct 2024 - Present (1 year)

Manage host relationships and lead the Opsies team to maintain service quality and retention, driving portfolio revenue and occupancy through pricing input, reviews, and KPI tracking. Coordinate onboarding, scheduling, issue resolution, and provider management while meeting SLAs and protecting portfolio reputation.

Customer Success Revenue Management KPI Tracking Freshdesk Monday.Com TouchStay CRM

Property Portfolio Manager

Nestify Ltd

Oct 2023 - Oct 2024 (1 year)

Optimised host revenue and acted as escalation point for major host issues while managing onboarding and expansion of high-value accounts, coordinating maintenance, contractor invoices, and cross-functional operations to improve guest and host experience.

Portfolio Management Escalation Management Contractor Payments Revenue Management Onboarding Cross Functional Collaboration

Technical Coordinator

Nestify Ltd

Jun 2023 - Oct 2023 (4 months)

Maintained properties and managed contractor dispatch for daily maintenance tasks, troubleshooting boilers, appliances and internet issues, and driving cost-effective resolutions while handling claims with booking platforms.

Contractor Management Troubleshooting Claims Management Operations Cost Control

Operations Associate

Houst

Apr 2023 - Jun 2023 (2 months)

Coordinated suppliers and resource planning to prepare homes for guest bookings, managed linen delivery and cleaning provisioning, scheduled maintenance and handled purchase orders and invoicing to ensure on-time check-ins.

Supplier Management Resource Planning Scheduling Linen & Cleaning Logistics Invoicing Coordination

Executive Assistant

StartProp

Jan 2019 - Apr 2023 (4 years 3 months)

Provided diary management and administrative support to the Director, liaised with legal and government services, arranged viewings, and facilitated sales and purchases to meet targets and deadlines.

Diary Administration Administrative Support Property Sales Coordination Stakeholder Management document preparation