Olivia Martinez
@oliviamartinez
Bilingual patient service specialist with extensive customer service experience.
United StatesWhat I'm looking for
I am a dedicated patient service specialist with over six years of customer service experience. My journey began at Sedgwick County Central Services, where I honed my skills in handling inbound calls and scheduling appointments for various health departments. My ability to effectively communicate in Spanish allowed me to assist a diverse range of patients, ensuring they received the care they needed.
At NovaCare Rehabilitation, I further developed my expertise by managing patient accounts, processing payments, and running reports. My attention to detail and commitment to patient satisfaction have always been my top priorities. I thrive in fast-paced environments and enjoy the challenge of multitasking while maintaining a high level of service.
Experience
Work history, roles, and key accomplishments
Patient Service Specialist
NovaCare Rehabilitation
Jun 2022 - Feb 2023 (8 months)
Greeted and managed patient appointments, including scheduling and rescheduling. Processed payments, handled insurance claims, and managed patient accounts and billing.
Call Center Representative
Sedgwick County Central Services
Aug 2021 - Jun 2022 (10 months)
Managed a high volume of inbound calls for multiple county departments, averaging 120 calls per day. Scheduled patient appointments and provided interpretation services in Spanish for various inquiries.
Office Specialist Adult Services
COMCARE of Sedgwick County
Nov 2020 - Aug 2021 (9 months)
Managed front desk operations, including greeting patients and handling mail. Processed payments, completed introductory paperwork, and managed patient health insurance.
Education
Degrees, certifications, and relevant coursework
CCCowley Community College
Associate's Degree (in progress), General Studies
Currently pursuing an associate's degree at Cowley Community College. Developing skills and knowledge in chosen field of study.
Southeast High School
High School Diploma, General Studies
Completed high school education at Southeast High School, graduating in 2017. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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