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Morgan Loveland

@morganloveland

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I scale clinical operations, retention teams, and data systems for high-growth digital health companies.

United States

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What I'm looking for

I'm looking to lead clinical or business operations at a mission-driven healthcare or digital health company, partnering with product, engineering, and executive teams to scale teams, improve patient outcomes, and build data-informed operational systems.

I've led clinical operations at Mochi Health, Loop, Cerebral, and Sling Health, translating clinical insight and data into systems that improve retention, efficiency, compliance, and patient experience.

At Mochi Health, I doubled an offshore patient retention team in 90 days to support a 200% increase in patient volume. I built real-time Tableau KPI dashboards that increased utilization by 20% and informed retention strategy, product priorities, and capacity planning.

At Cerebral, I scaled a clinical workforce from 45 to 200 counselors while overseeing performance, KPIs, quality standards, HIPAA compliance, patient safety, and crisis-response protocols.

Earlier, I led operations at The Fitplan Technologies, supporting a $5M Series A raise, launching an Apple partnership, and producing events that increased app downloads by 20% and paid subscribers by 15%.

Experience

Work history, roles, and key accomplishments

Sr. Clinical Operations Manager

Mochi Health

Apr 2024 - Jan 2026 (1 year 9 months)

Scaled an offshore patient retention team by 100% in 90 days, supporting a 200% increase in patient volume while establishing SOPs. Built automated, real-time KPI dashboards in Tableau, increasing team utilization by 20% and improving leadership visibility into churn and capacity management.