Looking for a job

Olivia Dan-Umeh

@oliviadan-umeh

Customer Service Representative at Kluxethrift who cut response times by 50% and handled customer inquiries across social media.

Nigeria

Message

What I'm looking for

I'm seeking a Customer Support role where I can bring a strong service ethic and customer resolution skills.

At Kluxethrift, I handled customer inquiries across social media, guided customers on sizing and fit, and processed exchange requests. I created FAQs and saved replies that reduced the team’s average response time by 50%.

As a Corps Liaison Officer with National Youth Service Corp (NYSC), I was the primary contact between Corps Members and the Local Government Inspector, resolving and escalating issues for 30+ members daily. I also supported accurate documentation and shared recurring issues with departments.

At Beautebykosi, I maintained client relationships and appointment records, and created feedback channels using Google Forms and Google Business review. I’m seeking a Customer Support role where I can bring my service ethic and customer resolution skills.

Experience

Work history, roles, and key accomplishments

Corps Liaison Officer

National Youth Service Corp (NYSC)

Oct 2025 - Sep 2026 (11 months)

Served as the primary point of contact between Corps Members and the Local Government Inspector, resolving and escalating issues for 30+ members daily. Facilitated accurate record keeping and managed sensitive information with professionalism.

Customer Complaint Resolution Escalation Management Record keeping Communication Skills Problem Solving

Customer Service Representative

Kluxethrift

Jan 2023 - Mar 2026 (3 years 2 months)

Created and updated FAQs and saved replies, reducing team average response time by 50%. Handled 60+ customer inquiries weekly across multiple social media channels, resolving complaints and processing exchange requests.

Zendesk Google Workspace Microsoft Office Zoho Invoice Customer Complaint Resolution Communication Skills Time Management Multitasking

Customer Experience Assistant

Beautebykosi

Jan 2020 - Dec 2025 (5 years 11 months)

Developed and maintained client relationships, providing satisfactory service to over 200 women. Created feedback channels and implemented feedback to improve service and client loyalty.

Customer Relationship Management Feedback Collection Scheduling Invoicing Fresha Zoho Record keeping Organization