I've supported customers at Shell Energy and Photobox Ltd., resolving refunds, tracking inquiries, warranty claims, returns, exchanges, and post-delivery issues.
At Photobox, I helped customers design and customize products, provided discounts and partial refunds, and guided them through product-related questions. I focused on professional, friendly communication that created a positive customer experience.
I've also coordinated technician assistance, identified customer needs, applied conflict management, and used Zendesk, Octone, Jira, and Microsoft Office. I hold a bachelor's degree in Economics with studies in management and business administration.
