Igor Vucenovic
@igorvucenovic
Customer Support and Operations specialist driving efficiency and satisfaction.
Bosnia and HerzegovinaWhat I'm looking for
I am a Customer Support & Operations Specialist with 7+ years of experience across remote, hybrid, and on-site environments, focused on fast issue resolution, high customer satisfaction, and measurable process improvements. I have managed 200+ weekly reservations, handled 60–80 daily inquiries, and optimized workflows using CRM and SaaS platforms to deliver consistent, accurate results.
My achievements include maintaining 95%+ customer satisfaction, 99% booking accuracy, and 100% accuracy in financial records, while reducing administrative processing by 10+ hours per week and improving first-response time by 25%. I seek a fully remote role in Customer Support, Customer Success, or Operations where I can apply my skills in helpdesk tools, CRMs, reservation systems, and cross-functional coordination.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
TRiBE Malta
May 2024 - Aug 2025 (1 year 3 months)
Managed customer communications and reservations, achieving 95%+ customer satisfaction and 99% booking accuracy while ensuring 100% accuracy in payments and invoices.
Customer Support Administrator
The Preluna Hotel & Spa
Oct 2020 - Mar 2024 (3 years 5 months)
Served as first point of contact for guests and streamlined administrative workflows, reducing processing time by 10+ hours/week through calendar and document optimizations.
Customer Support Representative
Trizma Call Center
Jun 2018 - Jun 2019 (1 year)
Handled 60–80 daily inquiries across phone, email, and chat, improving first-response time by 25% through optimized ticket triage and maintaining high first-call resolution.
Education
Degrees, certifications, and relevant coursework
Institute of Tourism Studies (ITS) - Luqa
Professional Skills Development Program, Hospitality / Customer Service
2024 - 2024
Completed a Professional Skills Development Program focusing on customer service, hospitality standards, and advanced English proficiency.
MSS Nikola Tesla
High School Diploma, Communication / Business Administration
2012 - 2016
Completed secondary education with focus on communication, customer service fundamentals, and basic business administration.
Tech stack
Software and tools used professionally
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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