Srdjan S
@srdjans
Customer support specialist fluent in English with strong IT and teamwork skills.
Bosnia and HerzegovinaWhat I'm looking for
I am a customer support professional with hands-on experience supporting UK and US markets on Shell Energy and Aloha Point of Sale products, and prior retail and delivery roles that developed my service and logistical skills.
I bring fluent English, high IT literacy, fast learning ability, strong communication, and teamwork; I consistently deliver reliable support across diverse customer bases and technical platforms.
Experience
Work history, roles, and key accomplishments
NCProvide English-language support for Aloha POS across the US market, handling technical inquiries and assisting clients to maintain point-of-sale uptime and satisfaction.
Customer Support Agent
DDC MLS Banja Luka
Oct 2022 - Jan 2023 (3 months)
Provided English-language customer support for Shell Energy across the UK market, resolving inquiries and improving customer satisfaction through timely issue resolution.
Delivery Driver
Vidas Plus d.o.o.
May 2022 - Sep 2022 (4 months)
Performed deliveries and logistics tasks across Novalja and Pag, maintaining timely deliveries and customer satisfaction across assigned routes.
Stockroom Clerk
LC Waikiki
Jul 2021 - Apr 2022 (9 months)
Managed warehouse stock and supported in-store sales operations, improving inventory accuracy and ensuring timely stock replenishment during tenure.
Education
Degrees, certifications, and relevant coursework
Technician of Mechatronics
Technician, Mechatronics
Completed vocational technical education focused on mechatronics, including mechanics, electronics, and automation fundamentals.
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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