At Zendesk, I architect, configure, and maintain critical software applications and automated workflows that scale organizational infrastructure and improve operational efficiency.
I've designed emergency workflows and disaster recovery protocols, administered user accounts and permission hierarchies, and audited configurations to strengthen security compliance. I also create technical documentation, operating procedures, and training curricula that support cross-departmental adoption.
Previously, I was a Technical Specialist Support Engineer and Zendesk Sell CRM subject matter expert, resolving advanced platform issues, high-priority outages, and complex customer concerns across chat and email.
My background also includes enterprise customer support at Accenture, technical incident support at Alorica, and freelance legal transcript analysis and editing.
Philippines