EBEric Boco
@ericboco
Results-driven Systems Analyst skilled in Salesforce, data integrity, and workflow automation.
PhilippinesWhat I'm looking for
Achievements: 20+ hours saved, 35% faster resolution.
Experience
Work history, roles, and key accomplishments
HRIS Tier 2 Sr. Analyst
Royal Caribbean Cruises Ltd.
Sep 2018 - Present (7 years 5 months)
Administered and optimized Salesforce and HR systems (JD Edwards/Quintiq), delivering 3 workflow automations that saved 20+ hours/month and producing PowerBI and Salesforce reports to inform HR decisions.
CARemote Site Support / System Administrator
CafePress
Feb 2010 - May 2018 (8 years 3 months)
Monitored site health with Nagios/New Relic/Circonus/Kibana and administered Windows IIS and CentOS Apache servers, resolving 500+ JIRA tickets and reducing MTTR by 35%.
Sr. Engineer, Tier 2 Technical Support Lead
BiTMICRO Networks International Inc.
Dec 2004 - Jun 2009 (4 years 6 months)
Led a team of 5 engineers in validation testing and Tier 2 support for military and enterprise clients, reducing pre-launch product defects by 20% and improving support KPIs.
Micro System Support Officer
Global Sources
Jun 2004 - Nov 2004 (5 months)
Diagnosed and resolved hardware and software issues, maintained network peripherals, and evaluated technology to guide purchasing decisions and sustain operational efficiency.
Network & System Administrator
UCPB General Insurance
Feb 2000 - Sep 2003 (3 years 7 months)
Administered Sun servers, Checkpoint firewall, mail servers and Windows servers; deployed LAN/WAN for 10+ satellite offices improving cross-site communication by 50% and redesigned backups reducing failures by 90%.
Education
Degrees, certifications, and relevant coursework
Adamson University
Bachelor of Science in Engineering, Computer Engineering
1994 - 1999
Completed a Bachelor of Science in Engineering with a major in Computer Engineering at Adamson University from June 1994 to October 1999.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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