Open to opportunities

Olive Mukwevho

@olivemukwevho

DNS and IT Support specialist delivering secure domain resolution, hosting support, and SLA-ready troubleshooting across Linux and Windows.

South Africa

Message

What I'm looking for

I’m looking for an SLA-driven role where I can own DNS and domain lifecycles, troubleshoot Linux/Windows hosting issues, and proactively monitor infrastructure so clients get secure, reliable resolution and fast, high-quality support.

I’m a result-driven IT Support and DNS Specialist with over 10 years’ experience in network administration, DNS management, web hosting, and client-focused technical support. I troubleshoot complex issues across Linux and Windows environments, and I’ve built practical expertise using cPanel, WHM, Plesk, Office 365, MySQL, and DNSSEC to keep domains reliable and secure.

In my current role as a DNS Support Administrator at Lexsynergy, I provide specialised DNS and domain administration support in a global domain management environment—managing domain lifecycles, maintaining secure DNS configurations, and resolving complex DNS and hosting issues in line with strict SLA requirements. I’m also driven by proactive monitoring, accurate ticket-based root-cause resolution, and confident collaboration with registries and registrar partners to deliver dependable service.

Experience

Work history, roles, and key accomplishments

Current

DNS Support Administrator

Current

Lexsynergy

Nov 2022 - Present (3 years 8 months)

Provide specialised DNS and domain administration support, managing domain lifecycles and resolving complex DNS and hosting issues in an SLA-driven environment. Handle DNS/zone configurations across multiple registries to ensure reliable domain resolution.

DNS management Domain Management DNSSEC CPanel Plesk Office 365 MySQL Hosting Support SLA

Hosting & Helpdesk Support Officer

Veritech ICT Solutions

Jun 2020 - Nov 2022 (2 years 5 months)

Delivered remote technical support in a managed hosting and IT support environment, assisting clients with domain management, hosting platforms, and Microsoft 365 services. Resolved incidents in line with SLA requirements.

Remote Technical Support Domain Management Web Hosting Support DNS Microsoft 365 Office 365 SLA Incident resolution

Junior Network Administrator

EOH Dataworld

May 2019 - May 2020 (1 year)

Provided network administration and technical support, assisting with the installation, configuration, and maintenance of network and server systems. Diagnosed and resolved hardware, software, and connectivity issues while maintaining SLA compliance.

Network Administration Server Administration Incident Management Helpdesk operations Ticket Management Network Monitoring SLA

Junior Support Desk Agent

Hitecsure / Myiweb

Apr 2018 - Apr 2019 (1 year)

Provided first-line technical support for internet connectivity and email services, assisting with network troubleshooting and service monitoring. Diagnosed and resolved fibre, LTE, and wireless connectivity issues and configured email services (including MX records).

Network Troubleshooting Monitoring Services MX Records

Junior Hosting Technical Advisor

Webafrica

Jul 2016 - May 2018 (1 year 10 months)

Supported web hosting and domain services by assisting with DNS configuration, email troubleshooting, and website hosting issues in line with SLA standards. Resolved hosting, email, and FTP issues across Linux and Windows using Plesk and Helm control panels.

CNAME DNSSEC Email Troubleshooting Web Hosting Support Plesk Helm Linux Windows WordPress Joomla MySQL SQL Server FTP SLA

2nd Level DNS Support

ZACR

Feb 2015 - Mar 2016 (1 year 1 month)

Provided second-line DNS and domain support in a registry environment, assisting registrars and clients with domain lifecycle processes and complex domain issues. Implemented and troubleshot DNSSEC and name server configurations while supporting SLA-compliant ticket resolution.

DNS DNSSEC CPanel Plesk Helm Legacy Domain Systems Nameserver Configuration MySQL Microsoft SQL Mikrotik TP Link VMWare SLA

DNS Technical Support (Contract)

Diamatrix

Aug 2015 - Dec 2015 (4 months)

Provided DNS and domain technical support, assisting with domain lifecycle management and DNS configuration for clients. Managed domain registrations, transfers, renewals, and updates using EPP and supported DNS record configuration for reliable domain resolution.

Domain Management DNS management CNAME Nameserver Configuration Ticketing WordPress Joomla

System Support Technician (Contract)

Zurich Insurance

Apr 2013 - Apr 2014 (1 year)

Provided IT support for end users, assisting with system administration, troubleshooting, and secure access for company users. Administered Active Directory user accounts and resolved hardware, software, and network issues, including LAN and VoIP connectivity support.

end user support System Administration Troubleshooting Active Directory Antivirus Support LAN VoIP

Virtual Desktop Trainer (Volunteer)

Sci-Bono Discovery Centre

Aug 2012 - Oct 2012 (2 months)

Assisted in supporting digital literacy training by helping learners with virtual desktop technologies and basic computer skills. Provided hands-on guidance to support learner progress during training sessions.

Basic Computer Skills Learner Support

Education

Degrees, certifications, and relevant coursework

University of South Africa (UNISA)

National Diploma, Information Technology

Pursuing a National Diploma in Information Technology (in progress) and registered as a SACPCMP Candidate Construction Health and Safety Officer (CHS48198).