At AnyDesk Software GmbH, I provide 1st and 2nd line technical support for hardware, software, network, and access-related issues. I administer accounts in Active Directory and Microsoft Entra ID, manage corporate devices through Microsoft Intune, and support Apple device enrollment through Apple Business Manager.
I led a Freshservice project and serve as the primary point of contact for Freshservice across company workspaces and users. I manage incidents and service requests with accurate documentation, prioritization, and SLA-focused resolution.
My background also includes stakeholder management, recruitment, communication, and process coordination in global corporate environments. I'm currently pursuing ITIL Foundation certification and enjoy improving processes, system reliability, and the end-user IT experience.
Poland