Open to opportunities

arsalan gul

@arsalangul

Senior IT support and network analyst delivering secure enterprise connectivity, Intune/MDM device management, and reliable service desk resolution.

Germany

Message

What I'm looking for

I’m looking for a role where I can combine network monitoring and troubleshooting with secure identity and device management (Entra ID, Intune/MDM), support end-users and leadership professionally, and continuously improve reliability and security.

I’m a Network Analyst and Service Desk Engineer focused on keeping enterprise networks and endpoints stable, secure, and well-documented. I deliver first-line support for Microsoft clients and Intune/MDM for Windows, iOS, and Android, and I monitor LAN, WAN, and VPN connectivity to quickly identify and resolve performance and connectivity issues.

I also manage identity and access through Active Directory and Microsoft Entra ID, including Single Sign-On, Multi-Factor Authentication, and security access controls. Across roles, I’ve owned Intune and SCCM administration, Windows Autopilot deployments, application and compliance policies, and certificate management (SCEP/NDES), while troubleshooting end-to-end using tools like SolarWinds, PRTG, Nagios, and Zabbix. I’m known for clear communication, a self-driven approach to shifting priorities, and the ability to support both production environments and VIP leadership with confidentiality.

Experience

Work history, roles, and key accomplishments

Current

Network Analyst & Service Desk Engineer

Current

Hexaware

Aug 2024 - Present (1 year 11 months)

Provided first-line IT and service desk support for Microsoft client platforms, Intune/MDM, and end-user troubleshooting across Windows, iOS, and Android. Managed network and security operations including monitoring, incident handling, and user access administration in Active Directory/Azure AD environments.

Microsoft Intune MDM Windows iOS Android Nagios Active Directory Azure AD Routers Firewalls Intrusion Detection ServiceNow Security Policies

IT Consultant

Volue

Mar 2023 - Aug 2024 (1 year 5 months)

Managed Intune MDM for iOS and Android and administered SCCM for Windows deployments and updates. Supported secure device and network communications via firewall/proxy configuration and configured Cisco and Aruba network equipment.

Microsoft Intune MDM iOS Android SCCM Firewall Proxy Configurations Cisco SharePoint Online Microsoft Entra ID Active Directory ServiceNow IT Asset Management Security Compliance

IT Specialist

Osram Opto Semiconductor

May 2020 - Mar 2023 (2 years 10 months)

Installed and configured Microsoft Intune and supported secure networking using Aruba switches, including VLAN and trunk port configuration. Provided L1–L2 troubleshooting for production touchpoints/smart devices and supported hybrid Microsoft Teams, SCCM software deployment, and ServiceNow ticketing.

Microsoft Intune VLAN MES Integration Devices Microsoft Teams Hybrid Video Voice Troubleshooting SCCM Security Compliance ServiceNow

Senior IT Support Engineer

Daimler AG

Nov 2019 - May 2020 (6 months)

Handled IT infrastructure management and network troubleshooting in a shift-rotation model with SLA compliance and reporting. Supported Windows OS deployments/upgrades and end-user collaboration rollouts, including Microsoft Teams co-existence with Skype for Business, along with Aruba infrastructure and VPN configuration.

IT Infrastructure Management Network Troubleshooting MES Microsoft Teams Aruba Wired Infrastructure SLA Project Coordination

IT Support Engineer

Abbott GmbH

Jan 2015 - Aug 2017 (2 years 7 months)

Provided Level 1–2 enterprise IT support, including device provisioning and Windows OS deployment/troubleshooting, and managed incident workflows to resolution. Supported Microsoft Teams for end users (including onboarding), along with Remedy-based ticketing, data migration, and email management.

Level 2 Support Provisioning Remedy Incident Management Microsoft Teams Data Migration Email Management Service Desk Support