Open to opportunities

Olga Alvarez

@olgaalvarez

Message

Bilingual youth counselor and healthcare administrator specializing in trauma-informed care.

United States

Message

What I'm looking for

I seek roles where I can combine trauma-informed youth support with administrative coordination, work collaboratively across teams, meet compliance timelines, and support vulnerable populations' access to timely services.

I am a bilingual (English/Spanish) youth counselor and healthcare administrator with over eight years of experience supporting unaccompanied minors and coordinating CPSE/IEP services. I have managed front desk and administrative operations in clinical settings, led intake and orientation processes, and provided trauma-informed supervision and documentation for vulnerable youth while ensuring HIPAA compliance.

My background includes coordinating over 600 CPSE evaluations, managing service delivery across multiple school districts, and collaborating with multidisciplinary teams and federal partners to facilitate family reunification. I bring strong communication skills, proficiency with EMR and CPSE/UAC portals, and a track record of meeting strict timelines and delivering accurate, timely documentation.

Experience

Work history, roles, and key accomplishments

Current

FRP Case Manager

Current

Lincoln Hall Boy’s Haven

Oct 2025 - Present (5 months)

Coordinate family reunification case management with ORR and federal specialists, maintain UAC portal records, and facilitate regular communication and supervised visits to support reunification outcomes.

Case Management Family Reunification Trauma Informed Care Documentation Client Communication

CPSE Evaluations Coordinator

HTA of New York

Feb 2024 - Jan 2025 (11 months)

Coordinated over 600 evaluations for 100+ preschool children across Westchester County, ensured 30-day CPSE compliance, managed scheduling and documentation, and processed invoices aligned with service records.

CPSE Coordination Compliance Management Documentation Review Invoicing EMR CPSE Portal

Bilingual Youth Counselor

Lincoln Hall Boy’s Haven

Jul 2015 - Mar 2024 (8 years 8 months)

Supervised up to 30 unaccompanied minors overnight, maintained safety logs and behavioral documentation, and provided bilingual translation for medical and mental health screenings to ensure culturally sensitive care.

Trauma Informed Care Behavior Documentation Crisis Management Team Collaboration

CPSE Case Manager

HTA of New York

Sep 2023 - Jan 2024 (4 months)

Managed CPSE service coordination across 16 school districts and 44+ providers, matched students with therapy providers, scheduled IEPs, and ensured Medicaid-compliant documentation and timely report submissions.

Quality Assurance Service Coordination IEP Scheduling & Compliance