Open to opportunities

Gabrielle User

@gabrielleuser3

Message

I’m a care coordination and case management professional focused on behavioral health, crises, and stabilization.

United States

Message

What I'm looking for

I’m looking for a care coordination role where I can manage high-priority cases, deliver trauma-informed crisis de-escalation, and partner with providers and families to improve stabilization and long-term outcomes.

I’m a care coordination and case management professional supporting complex, high-risk populations through behavioral health coordination, crisis intervention, and individualized service planning. I’m recognized for managing competing priorities in high-volume caseload environments while improving follow-through and reducing escalations.

In my current role as a Foster Care Case Worker, I manage a high-priority caseload by conducting safety-focused assessments and driving timely service interventions to support placement continuity and child well-being. I develop individualized care plans by coordinating behavioral health, medical, educational, and community resources across multiple stakeholders.

Previously, as a Treatment Coordinator | Case Manager at Pressley Ridge, I translated clinical recommendations into actionable care plans and partnered with foster parents, biological families, and multidisciplinary teams to strengthen adherence and long-term stabilization. I also provided 24/7 on-call crisis support, delivering rapid de-escalation, safety planning, and timely referrals to maintain placement stability and continuity of care.

Earlier experience as a Youth Case Worker in a residential treatment setting strengthened my focus on trauma-informed care and de-escalation strategies, along with detailed documentation for compliance and continuity. Across roles, I prioritize documentation and compliance, provider collaboration, and resource linkage to advocate for clients and keep care plans moving forward.

Experience

Work history, roles, and key accomplishments

Current

Foster Care Case Worker

Current

Children’s Choice

Jun 2025 - Present (1 year 1 month)

Manage a high-priority foster care caseload through safety-focused assessments and timely service interventions to support placement continuity and child well-being. Develop individualized care plans, provide crisis intervention and de-escalation, and maintain audit-ready documentation and court-related reporting.

Care Coordination Case Management Safety Assessment And Reporting Behavioral Health Support Crisis Intervention De escalation Advocacy Provider Relations Documentation And Reporting Case Reporting Court Reporting Home Visits Trauma Informed Care

Treatment Coordinator / Case Manager

Pressley Ridge

Aug 2024 - Jun 2025 (10 months)

Coordinated behavioral health and supportive services by translating clinical recommendations into actionable care plans and improving treatment follow-through. Provided 24/7 crisis support, partnered with caregivers and multidisciplinary teams to support stability, and maintained compliance-driven documentation and reporting.

Care Coordination Case Management Behavioral Health Support Crisis Intervention De escalation Care Plan Development Compliance Documentation Progress Notes Scheduling

FC Associate I

Amazon Fulfillment Center

Aug 2023 - Aug 2024 (1 year)

Fulfilled high-volume orders with speed and accuracy while maintaining quality standards. Verified item counts, packaging integrity, and shipping accuracy, prioritized safety and compliance, and supported efficient outbound workflow through staging and inventory movement coordination.

Picking Order Validation Packaging Integrity Order Accuracy Safety Compliance Quality Standards

Youth Case Worker

Board of Child Care

May 2023 - Jul 2023 (2 months)

Supported a high-acuity youth caseload in a residential treatment setting by implementing individualized behavior and support plans to improve engagement, structure, and safety outcomes. Delivered trauma-informed care and de-escalation during behavioral escalations and completed timely shift documentation, progress notes, and required reports while coordinating with clinical staff.

Case Management Trauma Informed Care De escalation Behavioral Support Plans Documentation And Reporting Case Reporting Risk Monitoring Conflict Resolution

DSCYF Liaison

Family Court

Aug 2019 - Dec 2019 (4 months)

Served as a liaison supporting case coordination between DSCYF and the Family Court. Supported administrative coordination activities during the internship period.

Nutrition Care Assistant

Bayhealth

Nov 2016 - May 2019 (2 years 6 months)

Coordinated daily nutrition services for a high-volume patient population by delivering meals aligned with physician diet orders, allergies, and medical restrictions. Partnered with dietitians and clinical teams to resolve meal concerns, supported patient wellness through basic nutrition education, and maintained accurate documentation of dietary modifications and restriction updates.

Patient Safety Scheduling

Case Coordinator

CASA Office of Child Advocacy

Aug 2018 - Dec 2018 (4 months)

Worked as a Case Coordinator at the CASA Office of Child Advocacy, supporting child advocacy case coordination activities. Assisted with coordination tasks during the internship period.