olayiwola David

I’m a Customer Service Representative with over 2 years of experience supporting customers in remote healthcare, travel, and technical support environments. I’m recognized for delivering exceptional customer experiences, resolving complex issues efficiently, and building positive customer relationships.

I deliver high-quality support through phone, email, and live chat, while also handling outbound follow-ups to confirm issue resolution and booking accuracy. I troubleshoot software, system, and account issues by guiding users through navigation, device setup, and digital tools.

I maintain detailed and accurate records using CRM and support platforms, ensuring strong ticket and case management. I’m comfortable working in fast-paced remote teams, meeting strict KPIs for response time, quality assurance, and customer experience.

In healthcare-focused roles, I uphold IT security protocols and strict confidentiality, including adherence to HIPAA and other privacy regulations. I handle complaints and escalate complex issues appropriately while staying patient-centered and professional.