Ikeoluwa Adibe
@ikeoluwaadibe
I resolve high-volume member and customer issues across calls, chat, and email.
NigeriaWhat I'm looking for
I've supported members and providers for UnitedHealthcare through Global Care Solutions, handling 60+ inbound calls daily while verifying identity under HIPAA requirements and explaining program benefits.
I analyze issues, recommend resolutions, escalate complex cases, and document interactions across CRM systems with 95%+ accuracy. I consistently meet call quality and attendance standards in fast-paced remote environments.
My experience also includes appointment scheduling, booking changes, outbound follow-ups, customer records, and service-request coordination at DibspMiniSights and Al-Irshad Travel and Tours. I'm fluent in English and equipped for remote support work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Global Care Solutions Limited
May 2025 - May 2026 (1 year)
Handled 60+ inbound calls daily from members and providers, verified identity per HIPAA, and resolved issues with 95%+ documentation accuracy.
Education
Degrees, certifications, and relevant coursework
Dakins
Certification, Customer Service
2024 - 2024
Completed customer service training, enhancing communication and client support capabilities.
ALX
Certification, Virtual Assistant
2024 - 2024
Completed a Virtual Assistant Certification, gaining skills in administrative support and remote collaboration.
Moshood Abiola Polytechnic
Higher National Diploma, Statistics
2018 - 2023
Pursued a Higher National Diploma in Statistics, developing analytical and data interpretation skills.
NIIT
Certification, Management Information Systems
2014 - 2014
Studied Management Information Systems, gaining knowledge in information systems and business management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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