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Olayinka Ogunsanya

@olayinkaogunsanya

Experienced customer service professional with great interpersonal and communication skills.

Nigeria

What I'm looking for

Looking for a challenging role that utilizes my administrative skills to drive business growth and customer satisfaction.

As a multifaceted and highly motivated professional, I have a proven track record of delivering excellent service to both internal and external clients. With over three years of experience in client facing roles, I possess skills that significantly enhance corporate objectives. My expertise includes dynamic client relations, operations management, recruitment, and staff training.

In my previous roles, I have demonstrated my ability to work efficiently, think critically, and make effective decisions. I am a customer-centric individual with excellent communication and personal skills, which have enabled me to build strong relationships with clients and colleagues alike.

I am a quick learner, always looking to improve my skills and knowledge. I have completed certifications in Leadership Skills and Team Management, Microsoft Excel Formulas and Functions, and Back-office Operations, Settlement and Reconciliation.

Experience

Work history, roles, and key accomplishments

3M

Customer Success Associate

3Line Card Management

Feb 2020 - Dec 2022 (2 years 10 months)

Responded to customers' inquiries, provided feedback, and escalated issues to other units. Maintained empathetic relations with customers to gain their trust and continued patronage. Recruited and trained customer service staff.

Education

Degrees, certifications, and relevant coursework

Olayinka hasn't added their education

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Tech stack

Software and tools used professionally

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