At ModusLights Technologies LLC, I gather and refine requirements across Incident, Problem, Change, Request, and Service Catalog processes, translating stakeholder needs into user stories and ServiceNow process flows.
I coordinate UAT and functional testing, collaborate with development and engineering teams, and create ITSM reports and dashboards. I also develop CMDB governance processes and health dashboards to support data quality and impact analysis.
At NTT GDC Americas, I coordinated audit readiness for ISO 27001, SOC 1 and 2, and ISO 50001. I organized evidence, tracked remediation, and documented process and control workflows.
Across roles at Axelon Service Corporation, 10ComTechnologies, Visani America, and Globacom, I supported ServiceNow ITSM requirements, process improvements, testing, and implementation. I hold ITIL 4 Foundation and Certified Scrum Master certifications.
