At Waymo, I partner with service owners and cross-functional stakeholders to refine requirements and prioritize service operations enhancements. I translate needs into functional requirements for catalog workflows, scoped applications, access controls, and REST-based integrations.
At Fujitsu, I elicited and documented requirements for ServiceNow Incident, Problem, Change, Request, and Knowledge workflows. I also supported data quality analysis, testing, defect triage, and release validation.
Earlier, I worked as a Business Analyst at Navitus Healthcare and Belcan, supporting reporting, healthcare operations, service workflows, and software delivery. At Empath Health, I queried operational data with SQL and used Python to support data checks and recurring reporting.
