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Snejana Simeonova

@snejanasimeonova

ITSM Business Analyst and Configuration Manager at the Office of the Comptroller of the Currency, who onboarded 300 Application Services to ServiceNow.

United States

Message

What I'm looking for

I’m seeking work in IT Service Operations Management and ITIL, drawing on my ITSM leadership experience and background in project and process management and operational control.

At the Office of the Comptroller of the Currency, I support ITSM program management and governance through the implementation and maintenance of ITIL practices. I’ve onboarded 300 Application Services and configured CMDB Health Dashboards for different CI classes.

I develop Configuration Management procedures, knowledge articles, and process flows, and support ServiceNow discovery and Application Service Mapping. I also helped improve the Configuration Management impact analysis review process and supported the creation of a Service Status Portal.

Previously, I supported process migration for 250 plus clients from legacy EDS Service Delivery Architecture to HP Standard Reference Architecture. Earlier, I coordinated UAT for Enterprise Service Management processes and supported manufacturing and quality engineering in the medical device industry.

Experience

Work history, roles, and key accomplishments

Current

ITSM Program Support – Business Analyst, Configuration Manager

Current

Office of the Comptroller of the Currency (OCC), Department

Jan 2019 - Present (7 years 8 months)

Provided support to program/portfolio management and governance for ITSM technical project teams, ensuring successful implementation and maintenance of ITIL best practices in Change, Configuration, Release, Test, Quality, Knowledge, and Problem Management. Led process discovery workshops, documented requirements, and supported ServiceNow platform adoption.

ITSM ITIL ServiceNow CMDB Discovery Service Mapping Change Management Configuration Management Release Management Test Management Quality Management Knowledge Management Problem Management Taxonomy CSDM 5.0 KPIs Process Flow KBA

Process Migration Capability Lead / Business Analyst

DXC via Soitron LTD

Jan 2013 - Dec 2019 (6 years 11 months)

Served as Process Subject Matter Expert for migration of 250+ clients from legacy EDS Service Delivery Architecture to HP Standard Reference Architecture, ensuring like-for-like process onboarding. Documented gaps, created process documents, and supported ServiceNow implementation for BULATSA.

Process Migration Gap Analysis ServiceNow HPSM Incident Management Change Management Problem Management Configuration Management SharePoint Stakeholder Management Training

Client Assurance/User Acceptance Testing Lead

DXC (Hewlett Packard)

Jan 2010 - Dec 2013 (3 years 11 months)

Managed and coordinated User Acceptance Testing activities for all Enterprise Service Management processes, tools, and data. Developed test strategies, prepared test scripts, managed defects, and facilitated sign-off meetings with stakeholders.

UAT Test Strategy Test Planning Defect Management Stakeholder Management Incident Management Problem Management Change Management Service Request Management

Manufacturing/Quality Engineer

ConMed Corporation, Linvatec

Jan 2005 - Dec 2009 (4 years 11 months)

Provided engineering support to manufacturing, quality, and packaging engineering departments within an FDA-regulated medical industry. Supported R&D, created BOM structures, and conducted process monitoring using Measurement System Analysis.

Manufacturing Engineering Quality Engineering Packaging Engineering FDA Regulations BOM Measurement Systems Analysis (MSA)Process Improvement

Process Engineer / ECO Coordinator

L-3 Communication-Security & Detection Systems

Jan 2000 - Dec 2005 (5 years 11 months)

Revised and corrected assembly procedures by issuing ECO documentation. Supported manufacturing engineering and operations in new product transitions, verifying drawings, BOMs, and processes for new product introduction.

Process Engineering Eco BOM New Product Introduction Manufacturing Support Documentation