Open to opportunities

Olatokunbo Akinleye

@olatokunboakinleye1

Message

I drive customer engagement through high-volume phone support, scheduling, retention, and sales.

Nigeria

Message

What I'm looking for

I'm looking for a fully remote customer service, scheduling, sales, or growth operations role where I can handle high-volume client interactions, strengthen retention, support revenue growth, and build trusted customer relationships.

I've supported U.S. and North American customers through high-volume inbound and outbound calls at Delon Remote, placing 150–190 daily calls, screening eligibility, transferring qualified leads, and documenting outcomes accurately.

At Novira Limited, I managed 30+ daily client interactions, maintained 95%+ CSAT, logged Salesforce activity with zero error rates, and created onboarding SOPs. I combine customer service, scheduling, sales, and growth operations with a reliable remote workstation and uninterrupted power setup.

Experience

Work history, roles, and key accomplishments

Outbound & Inbound Call Representative

Delon Remote

Feb 2025 - Jul 2026 (1 year 5 months)

Placed 150-190 daily outbound calls to U.S. and North American prospects, screened eligibility, and transferred qualified leads. Maintained professional communication and detailed call documentation across high call volumes.

ReadyMode Phone Support Lead Qualification High Volume Active Listening Professional communication

Growth Operations & Customer Experience Representative

Novira Limited

Jan 2024 - Jan 2025 (1 year)

Managed 30+ daily client interactions, driving upselling and retention. Logged interactions in Salesforce with zero errors and streamlined onboarding workflows by creating SOPs in Confluence.

Salesforce Confluence Customer Retention Upselling Account Management