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olaniyan titilope

@olaniyantitilope

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Technical sales and support professional driving product adoption and seamless integrations.

Nigeria

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What I'm looking for

I’m looking for a role where I can own technical onboarding and support for SaaS products, drive adoption using data and KPIs, and collaborate cross-functionally. I want to keep improving processes, training stakeholders, and ensuring reliable client integrations.

I’m a results-driven technical support and implementation professional supporting technology-driven products across multiple markets. I focus on client onboarding, system setup, issue investigation, and post-implementation support—always aiming to improve customer experience and operational efficiency.

In my current Technical Sales and Support role, I lead end-to-end management of Technical products—overseeing product development, implementation, deployment, and ongoing support for more than 10 products used by over 100 travel agencies. I analyze client needs, recommend tailored solutions, define KPIs, and regularly report management insights to drive measurable product effectiveness.

I’ve delivered multi-country product implementations across 18 markets, supporting over 100 clients while maintaining zero service disruption. I also spearhead continuous improvement initiatives by documenting common issues, solutions, and workflows to reduce repeat support requests and enhance product usability, scalability, and adoption.

Earlier, I worked as a Customer Support Associate where I analyzed monthly sales performance, closed deals totaling over 15 million, and tracked over 1,000 product performances to improve decisions on design, marketing, and distribution. I also facilitated over 10 departmental trainings and provided technical support to over 100 online customers—strengthening customer satisfaction and loyalty through clear guidance, feedback analysis, and data-informed improvements.

Experience

Work history, roles, and key accomplishments

Current

Technical Sales & Support

Current

Sabre CWA

Jan 2024 - Present (2 years 5 months)

Led end-to-end management of Technical products for 100+ travel agencies, supporting onboarding, integrations, deployment, and ongoing usage across 10+ products. Drove adoption through market research and KPI reporting, investigated technical issues, and coordinated API base system integrations while improving onboarding efficiency and reducing support volume.

Technical Sales Client Onboarding API Integration Troubleshooting Market Research KPI Reporting Product Training

Customer Support Associate

Afrimash Company Limited

Jun 2022 - Dec 2023 (1 year 6 months)

Analyzed and documented monthly sales performance and closed sales deals totaling over 15 million to drive revenue growth. Managed 1000+ product performance tracking, supported 100+ online customers with order placement, facilitated 10+ departmental trainings, and used customer feedback surveys to improve product development and customer satisfaction.

Customer Support Sales Performance Deal Closing Performance Tracking Training Facilitation Customer Feedback Analysis Customer Satisfaction

Administrative Intern

Precious Cornerstone University

Mar 2022 - Jan 2023 (10 months)

Provided reception services to the academic teaching department, ensuring prompt and courteous assistance for visitors and callers. Handled documentation of official files, managed appointment scheduling, conducted research and proofreading, and supported departmental procurement and inventory of supplies.

Administrative Documentation Appointment Scheduling Proofreading Procurement Support Inventory Management

University Intern

Precious Cornerstone University

Jul 2019 - Feb 2020 (7 months)

Represented the organization in major stakeholder meetings to discuss vision and growth plans. Partnered with marketing and sales to promote 1000+ products, increased revenue, supervised farmers to improve operations, and provided customer service to enhance satisfaction and loyalty.

Stakeholder Engagement Product Promotion Revenue Growth Support Customer Service Operations & Support

Education

Degrees, certifications, and relevant coursework

Landmark University

Bachelor of Science, Agricultural Extension and Rural Development

Activities and societies: Effective of Agricultural Cooperatives (Multipurpose) in supporting rural women empowerment in Osun State.

Earned a Bachelor of Science in Agricultural Extension and Rural Development at Landmark University. Completed institutional service/project work focused on supporting rural women empowerment through agricultural cooperatives.