Nwankpa Onyekachi
@nwankpaonyekachi
I grow SaaS revenue and customer adoption through technical sales, onboarding, and support.
NigeriaWhat I'm looking for
At Alpha Technologies, I support a customer base of 5,000+ telecom subscribers, resolving issues, explaining technical products clearly, and strengthening long-term relationships through consistent follow-up.
At Yaraa.io, I prospected and qualified B2B leads, independently closed a client deal, and guided customers through onboarding, product walkthroughs, and training. I also used Zendesk, HubSpot, and Excel to track customer usage, business performance, and recurring pain points.
I've also provided freelance customer support and account management, while designing presentation slides and social graphics in Figma for clients.
Experience
Work history, roles, and key accomplishments
Technical Sales Engineer
Alpha Technologies Limited
Jan 2022 - Present (4 years 7 months)
Serve as primary point of contact for a customer base of 5,000+ telecom subscribers, resolving issues and ensuring high satisfaction. Explain technical products and services in clear, accessible terms, helping customers understand value and usage.
Business Development Analyst
Yaraa.io
Jan 2025 - Dec 2025 (11 months)
Prospected and qualified B2B leads and partners, managing a targeted pipeline of active prospects using Zendesk and HubSpot. Independently sourced, negotiated, and closed a B2B client deal, from initial outreach through contract structuring.
Customer Relations Specialist
Handy Repairs and Renovations
Jan 2021 - Dec 2021 (11 months)
Provided freelance customer support on behalf of the CEO, handling client calls and inquiries. Managed client accounts and relationships, ensuring consistent, personalized communication.
Information Technology Support Intern
Kropmann Communications Limited
Oct 2020 - Apr 2021 (6 months)
Responded to customer inquiries, troubleshooting technical issues and guiding customers through resolution. Protected client data by maintaining strict confidentiality while managing time-sensitive support tasks.
Graphics Designer
Self Employed
Design presentation slides and social media graphics for clients on an as-needed basis, translating requirements into clean, professional visuals. Created social media graphics using Figma to support clients' branding and online presence.
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Science, Computer Engineering
Pursued a degree in Computer Engineering, gaining foundational knowledge in engineering principles and computer science.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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