Tobiloba Eleto
@tobilobaeleto
Technical customer success and support specialist, troubleshooting frontends and APIs while delivering clear documentation and reliable implementations.
NigeriaWhat I'm looking for
I’m a Computer Science graduate focused on customer success through hands-on implementation, technical operations, and precise support. I troubleshoot frontend issues using browser devtools and test APIs to quickly diagnose what’s blocking progress, then explain solutions clearly in writing.
In my current remote role, I manage digital asset libraries and content project workflows for global media brands, coordinating async handoffs across editing and production teams. I develop internal SOPs to standardize recurring workflows, reduce repeated errors, and maintain high-quality output at volume without micromanagement.
Earlier, I provided first-line ICT Help Desk support to 200+ staff, resolving hardware, software, and network issues while maintaining documentation that reduced repeat ticket volume. I also built an independent fullstack e-commerce application using React and Node.js, strengthening my ability to connect frontend behavior with API response analysis and bearer token authentication.
Experience
Work history, roles, and key accomplishments
Operations & Content Virtual Assistant
Aview
Nov 2025 - Apr 2026 (5 months)
Managed digital workflows and production timelines for a content team serving major YouTube creators and global media brands, maintaining consistent delivery across multiple concurrent projects.
Also developed and maintained internal SOPs that standardised recurring workflows and reduced repeated errors across the team.
Outreach & Communication Specialist
WeDance
Jan 2025 - Mar 2025 (2 months)
• Identified that existing cold email outreach was underperforming and independently proposed pivoting to Instagram DM outreach — resulting in measurable improvements in response rates and deal conversions.
• Executed multi-channel outreach campaigns to 100+ potential clients weekly, maintaining a structured CRM-style tracker to monitor response history and follow-up status.
ICT HelpDesk Support Intern
Promasidor
Sep 2024 - Dec 2024 (3 months)
Provided first-line technical support to 200+ staff, resolving hardware, software, and network issues with minimal escalation.
Maintained troubleshooting documentation and collaborated with the ICT team to resolve support requests within agreed SLAs.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor’s Degree in Computer Science, Computer Science
2021 - 2025
Bachelor’s degree in Computer Science at Lagos State University from 2021 to 2025.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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