At KENFERN CONSULTING LTD, I delivered chat and email support, handled escalations, and followed up with internal teams to help resolve client issues. I also contributed to process improvements and documentation updates.
At SAFE HAVEN LOGISTICS, I responded to customer inquiries about orders, delivery status, and service issues. I maintained communication records using CRM tools and assisted with email templates and FAQs.
At WABACH LOUNGE & BAR, I processed cash and electronic payments, entered purchases into the POS system, and maintained financial records. I also prepared daily sales summaries and transaction reports for management.
I’ve worked across customer service, support, and cashier roles, using Zendesk, Freshdesk, and HubSpot alongside ticketing and remote-work tools.
