Oladoyin Akande

I’m a driven, goal-oriented professional actively seeking an opportunity to join an innovative, growth-driven organization that prioritizes collaboration, continuous improvement, and a culture of learning and problem-solving. I bring a strong commitment to applying my existing skills while expanding my expertise and making a positive impact.

In my most recent role as Administrative staff, I provided excellent support to pupils, parents, and staff by handling enquiries, resolving complaints and issues promptly, and maintaining discretion with confidential data. I also improved communication across school administration, management, and parents through regular newsletters and updates, while helping ensure effective allocation of school resources.

Previously, I worked as a Customer service representative at IELTS Research Hub, where I delivered a positive customer experience by responding via email, phone, and chat. I resolved customer complaints in a timely and professional manner, maintained accurate records of interactions, and collaborated with internal teams to resolve customer issues, while also providing product information and recommendations.

My earlier experience includes Personal Assistant work—developing client relationships, managing daily schedules and appointments, and handling sensitive information—and Head Baker responsibilities, where I managed day-to-day operations, executed production schedules, maintained quality control standards, met deadlines, and supported sales through customer service.