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Ibukunoluwa Akinbohun

@ibukunoluwaakinbohun

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Organized Administrative Assistant with a passion for customer service.

Nigeria

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What I'm looking for

I seek a role in a dynamic company that values growth, collaboration, and innovation.

I am an organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. My keen attention to detail and strong decision-making skills enable me to manage multiple concurrent tasks effectively. I thrive in both independent and team settings, and I am eager to contribute to a fast-growing company.

Throughout my career, I have excelled in various roles, including Customer Support Specialist and Administrative Secretary. I have successfully generated leads, managed social media pages, and provided comprehensive administrative support. My experience in overseeing recruitment processes and enhancing customer service has led to significant improvements in client satisfaction and operational efficiency.

I am committed to utilizing my academic background and diverse skill set to deliver world-class solutions that align with corporate objectives. I am excited about the opportunity to grow and expand my capabilities while contributing to the success of my future employer.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Amanda Hines International

Oct 2023 - Present (1 year 8 months)

As a Customer Support Specialist, I generate leads through social media, set appointments, and follow up with clients to ensure they are well-informed. I manage the company's social media presence and maintain the clients' database, providing exceptional customer service.

Lead Generation Appointment Setting Customer Service Social Media Management Database Management Microsoft Office Google Suite Zoom Slack Todoist

Administrative Secretary

Royal Jewels International School

Nov 2020 - Jan 2024 (3 years 2 months)

In my role as Administrative Secretary, I provided administrative support to the Director and staff, managed the recruitment process, and maintained the database of pupils and employees. I also handled general administration tasks including file maintenance and correspondence.

Administrative Support Recruitment Data Entry Microsoft Office Calendar Management

Business Development Manager

Food Station Restaurant

Jul 2019 - Oct 2019 (3 months)

As Business Development Manager, I oversaw recruitment and restaurant operations, developed marketing strategies, and boosted sales by 25%. I ensured quality customer service and achieved a 30% increase in customer acquisition.

Business Development Marketing Strategies Recruitment Customer Service Inventory Management Microsoft Office Sales Growth Operations Management

General Cashier

JANIEBENIE LG SHOWROOM

Oct 2018 - May 2019 (7 months)

In my role as General Cashier, I processed transactions using Sage 50 Accounting, created invoices and purchase orders, and managed petty cash disbursement. I maintained transaction tracking sheets and ensured accurate financial records.

Invoice Management Microsoft Excel

Admin/Front Desk Officer

Newday Medical Clinic

May 2018 - Sep 2018 (4 months)

As an Admin/Front Desk Officer, I welcomed patients, managed inquiries, and ensured data entry and file management were conducted efficiently. I also handled basic bookkeeping and maintained a tidy reception area.

Customer Service Data Entry Bookkeeping

Education

Degrees, certifications, and relevant coursework

Oxford Home Study Centre

Certificate, Event Management

Completed a course in Event Management, learning about planning, organizing, and executing events effectively.

National Open University of Nigeria

Bachelor of Science, Accounting

2015 - 2019

Studied Accounting, focusing on financial principles, management accounting, and auditing practices to prepare for a career in finance and business management.

Oxford Home Study Centre

Certificate, Human Resource Management

Completed various courses in Human Resource Management, Customer Service Management, Event Management, and Administration, enhancing skills for effective workplace performance.