Eric Kefas Jones
@erickefasjones
I monitor production systems and resolve enterprise IT issues to prevent downtime.
NigeriaWhat I'm looking for
At WalletHub, I monitor website, application, and infrastructure performance with Sentry, Datadog, and Google Analytics, escalating critical incidents to prevent downtime during peak traffic.
I've supported enterprise IT environments across five First Bank of Nigeria branches, administering network resources and resolving 96% of technical issues the same day.
My work spans system installation, configuration, troubleshooting, remote support, and coordinating server and node scaling when needed.
I've also taught programming and web development, bringing practical knowledge of HTML, CSS, JavaScript, PHP, MySQL, Java, and IT support tools to every role.
Experience
Work history, roles, and key accomplishments
Monitor website, application, and infrastructure performance using Sentry, Datadog, and Google Analytics, and coordinate scaling of servers and nodes as needed. Identify and escalate critical performance incidents to prevent downtime during peak traffic periods.
Relationship Manager
First Bank of Nigeria Limited
Apr 2022 - Mar 2023 (11 months)
Managed relationships with SMBs and individual clients, increasing customer retention. Marketed and sold loan products, achieving zero defaults and top branch performance.
IT Analyst (IT Support)
First Bank of Nigeria Limited
Dec 2019 - Mar 2022 (2 years 3 months)
Provided remote and on-site IT support across five branches in two states. Administered network resources including installation, configuration, and maintenance, and resolved 96% of technical issues same-day.
Lecturer
Taraba State Polytechnic
Apr 2018 - Dec 2019 (1 year 8 months)
Taught computer programming and web development (HTML, CSS, PHP). Conducted assessments and supervised final year projects.
IT Instructor
3 M's Multi Dynamic Services Ltd
Nov 2016 - Oct 2017 (11 months)
Delivered beginner programming training in Java and PHP. Performed system installation, configuration, and troubleshooting.
IT Technical Support Intern
Voice of Nigeria
Sep 2014 - Feb 2015 (5 months)
Installed, configured, and maintained systems and network resources. Provided troubleshooting support for hardware and network issues.
Education
Degrees, certifications, and relevant coursework
Amazon Web Services
Introduction to Information Technology and AWS Cloud, Information Technology
2025 - 2025
Completed the Introduction to Information Technology and AWS Cloud certification in 2025.
Taraba State University
Bachelor of Science, Computer Science
2011 - 2016
Bachelor of Science in Computer Science from Taraba State University, completed in 2016.
Technical Support Fundamentals, Technical Support
Completed the Technical Support Fundamentals certification from Google.
Google Digital Skills for Africa
The Fundamentals of Digital Marketing, Digital Marketing
Completed The Fundamentals of Digital Marketing certification from Google Digital Skills for Africa.
Skill Up
Data Science with Python, Data Science
Completed the Data Science with Python certification from Skill Up / Google Digital Skills for Africa.
Modibbo Adama University
Master of Technology, Computer Science
2019 - 2023
Master of Technology in Computer Science from Modibbo Adama University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
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