At JUMIA NIGERIA, I resolved high-volume customer support tickets across Zendesk, chat, and email while maintaining a 95%+ satisfaction score. I also reduced average ticket resolution time by 15% through efficient issue handling and optimized escalation procedures.
At MOMENCIO, I troubleshot email deliverability issues, improving success rates from 42% to 90% through technical process improvements. I now support prospective learners at SALARIA SALES SOLUTIONS through outreach, CRM management, and follow-up coordination.
