At Career Crafters Academy, I respond to customer inquiries by phone, email, and chat, investigate concerns, and document issues and resolutions in HubSpot CRM. I maintained 95%+ customer satisfaction while managing a high volume of inquiries and meeting response-time targets.
At Jolis Properties, I supported telesales and appointment setting as an intern, updated CRM records, and scheduled appointments using Calendly and Google Calendar. Proactive follow-up and customer communication helped increase appointment attendance by 10%.
