Okwufulueze Stephen
@okwufuluezestephen
Customer Support expert and Forex/Cryptocurrency trader who resolves issues fast and applies disciplined, technical analysis to markets.
NigeriaWhat I'm looking for
I’m a Customer Support Representative delivering exceptional email and live chat support for customers across orders, refunds, shipping concerns, product information, and account-related issues. I use CRM platforms including Zendesk, Salesforce, Shopify, and Gladly, and I focus on professionalism, empathy, and fast, accurate resolutions that help achieve SLA and customer satisfaction targets.
Alongside support work, I’m an independent Forex & cryptocurrency trader with over 6 years of market experience. I analyze markets using Smart Money Concepts (SMC), price action, and technical analysis, executing swing and intraday strategies with disciplined risk management and capital preservation across instruments like EUR/USD, XAU/USD, BTC, ETH, NAS100, and US30. I leverage MetaTrader 4/5, TradingView, Binance, Bybit, and OKX, maintain detailed trading journals, and continuously refine my approach from funded trading account performance.
Experience
Work history, roles, and key accomplishments
Customer Support Expert
Remarkable AI
Sep 2023 - Present (2 years 10 months)
Delivered email and live chat customer support, resolving customer inquiries related to orders, refunds, shipping, product information, and account issues. Managed interactions using Zendesk, Shopify, Salesforce, and Gladly, and reviewed AI-generated responses for clarity, accuracy, and brand consistency.
Forex & Crypto Trader
Independent
Jan 2020 - Present (6 years 6 months)
Analyzes and trades Forex, cryptocurrency, indices, and precious metals using Smart Money Concepts (SMC), price action, and technical analysis with disciplined risk management. Executes swing and intraday strategies using MetaTrader 4/5, TradingView, Binance, Bybit, and OKX while maintaining trading journals and funded account parameters.
Customer Service Assistant
RUGCI Nigeria
Feb 2020 - Mar 2021 (1 year 1 month)
Assisted customers with internet services, online applications, email setup, and digital registrations. Managed daily transactions, maintained accurate service records, and provided administrative support while operating office equipment.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Applied Geophysics
Grade: Second Class Upper
Completed a B.Sc. in Applied Geophysics (Second Class Upper) at the University of Calabar in 2024.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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