At Funded Elite, I handled high-volume email, live chat, and ticket support for traders in evaluation and funded account stages, meeting and exceeding SLA targets. I helped resolve account, platform, and trading-rule inquiries and kept accurate records in CRM and ticketing systems.
At FundingTraders, I assisted with trader account setup, KYC verification, and funding activation, and coordinated with Risk, Compliance, and Operations to resolve issues. My experience as a foreign exchange trader at MyForexFunds also gave me hands-on familiarity with market analysis, trading platforms, and risk management.
