Open to opportunities

Treacy Chigbo

@treacychigbo

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Trader success and customer support specialist for global Forex and Futures prop firms.

Nigeria

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What I'm looking for

I seek a remote or global-role where I can leverage trader support and fintech experience, drive high CSAT, mentor teams, and improve onboarding and escalation workflows.

I am a Trader Success and Customer Support Specialist with 3+ years supporting global Forex and Futures trading communities in high-volume prop firm environments. I drive SLA-driven support, first-contact resolution, and clear, compliant communication during high-volatility market conditions, consistently maintaining strong CSAT and reducing escalations.

I have hands-on experience with MT4, MT5, cTrader, Zendesk, Intercom, LiveChat, HubSpot and FreshDesk, and I excel at onboarding, KYC workflows, ticket prioritization, SOP creation, and live community support (Discord/Telegram). I combine active trading knowledge with practical support skills to translate technical trading concepts into actionable client guidance.

Experience

Work history, roles, and key accomplishments

Current

Active Forex & Futures Trader

Current

Self Employed

Jan 2021 - Present (5 years 1 month)

Active Forex and futures trader with hands-on experience in drawdown rules, risk management, evaluation models, and translating technical trading concepts into clear client guidance.

Risk Management Drawdown Rules Trading strategies Performance Analysis CTrader

Customer Support Specialist

The Funded Trader

Feb 2023 - Apr 2024 (1 year 2 months)

Supported 10,000+ traders across onboarding, evaluation, verification, and funded account stages, maintaining ~2-minute peak response times and 85%+ first-contact resolution while reducing escalations and preserving high CSAT.

CTrader Zendesk KYC SLA Management Live Chat Escalation Management

Senior Trader Support Specialist

ForexPropFirm

Aug 2022 - Jan 2023 (5 months)

Delivered high-volume trader support and supervised junior agents, maintained 95%+ CSAT and strict SLA adherence, provided live community support during volatile markets and created SOPs to standardize workflows.

Trading Support Discord Telegram SLA Mentoring