OKPEH Gideon
@okpehgideon
Sales and customer engagement professional driving revenue growth and customer-first conversions across remote teams.
NigeriaWhat I'm looking for
I’m a high-performing sales and customer engagement professional with 5+ years of experience driving revenue growth, converting qualified leads, and managing end-to-end sales cycles across financial services, technology platforms, and remote support environments. I focus on identifying customer pain points, positioning solutions effectively, and closing deals through persuasive communication and strong relationship building.
In my current role as a Sales Representative (Repair It Credit), I manage inbound and outbound customer interactions for credit repair services, educate prospects through enrollment, and consistently achieve daily sales goals using consultative selling. I handle objections professionally, maintain detailed customer records and follow-ups in CRM platforms, and support retention through proactive communication and issue resolution.
Earlier, I combined customer support and technical troubleshooting—managing 50+ daily member inquiries (95%+ satisfaction) and handling 40–60 support tickets daily while meeting SLA requirements. I leverage tools like Zendesk, Salesforce CRM, Freshdesk, and Intercom to deliver first-contact resolutions, reduce escalation rates, and improve customer onboarding through clear documentation and troubleshooting resources.
Experience
Work history, roles, and key accomplishments
Sales Representative
Repair It Credit
Jan 2025 - Present (1 year 6 months)
Managed inbound and outbound customer interactions for credit repair services, educating prospects and guiding enrollment. Closed multiple sales daily while maintaining high customer satisfaction through timely, empathetic email and chat support, and tracked follow-ups in CRM.
Sales Representative
Micah Abigail LLC
Jan 2024 - Jan 2025 (1 year)
Conducted outbound prospecting via cold calling, email outreach, and follow-up campaigns to qualify leads and schedule appointments. Maintained accurate CRM pipeline records, handled objections, and helped drive weekly/monthly targets, generating a steady flow of qualified appointments.
Customer Service Specialist
Home of Comfort Cooperative
Jan 2023 - Jan 2025 (2 years)
Resolved 50+ daily member inquiries on savings accounts, loans, and financial services using Zendesk and Salesforce CRM. Maintained customer satisfaction above 95% by resolving ~90% of inquiries on first contact and reducing escalations through proactive issue resolution and onboarding support.
Technical Support Representative
Atlas International Ltd
Jan 2022 - Jan 2023 (1 year)
Provided technical troubleshooting for software users and digital platform customers, managing 40–60 support tickets daily while meeting SLA requirements. Diagnosed and resolved login, access, and performance issues, escalated product problems to engineering, and improved support efficiency through internal troubleshooting resources.
Client Support Specialist
Acovid
Jan 2020 - Jan 2022 (2 years)
Served as primary customer support contact across phone, email, and live chat for orders, account support, and service inquiries. Maintained accurate CRM documentation, escalated complex issues with timely communication, and gathered feedback to improve service delivery while handling high-volume requests.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Bachelor's Degree
Earned a bachelor's degree from the University of Abuja in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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