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Okonkwo Chidera

@okonkwochidera

Customer support professional delivering efficient service and strong client relationships.

Nigeria
Message

What I'm looking for

I seek a customer-focused role where I can use my communication and problem-solving skills, work remotely or onsite, collaborate with teams, and drive high customer satisfaction while growing professionally.

I am a motivated, detail-oriented customer support professional with strong communication and organizational skills. I bring experience in responding to customer inquiries across phone, email, and chat, resolving complaints, and maintaining accurate records.

I have worked in remote and in-office customer service roles, meeting performance targets such as response time and customer satisfaction while collaborating with cross-functional teams. I am adept at using Microsoft Office, Google Workspace, CRM tools, and remote support tools to deliver high-quality results.

My background also includes a teaching placement during NYSC, which strengthened my patience, active listening, and ability to manage groups and deadlines. I consistently apply problem-solving, attention to detail, and adaptability to independent and team-based tasks.

I am committed to delivering exceptional service, improving processes through feedback, and contributing positively to team success from any location.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IE

Institute of Management and Technology, Enugu

Higher National Diploma, Microbiology

2019 - 2022

Higher National Diploma in Microbiology completed at the Institute of Management and Technology, Enugu from 2019 to 2022.

IE

Institute of Management and Technology, Enugu

National Diploma, Science Laboratory Technology

2017 - 2019

National Diploma in Science Laboratory Technology completed at the Institute of Management and Technology, Enugu from 2017 to 2019.

ME

Modern Ideal College, Enugu

SSCE, Secondary Education

2009 - 2017

Secondary School Certificate (SSCE) obtained at Modern Ideal College, Enugu; attended from 2009 to 2017.

SE

St. Mary Nursery & Primary School, Enugu

FSLC, Primary Education

2003 - 2009

Completed primary education and obtained the First School Leaving Certificate at St. Mary Nursery & Primary School, Enugu between 2003 and 2009.

Tech stack

Software and tools used professionally

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Okonkwo Chidera - Customer Support Representative - Pukena | Himalayas