Okonkwo Chidera
@okonkwochidera
Customer support professional delivering efficient service and strong client relationships.
What I'm looking for
I am a motivated, detail-oriented customer support professional with strong communication and organizational skills. I bring experience in responding to customer inquiries across phone, email, and chat, resolving complaints, and maintaining accurate records.
I have worked in remote and in-office customer service roles, meeting performance targets such as response time and customer satisfaction while collaborating with cross-functional teams. I am adept at using Microsoft Office, Google Workspace, CRM tools, and remote support tools to deliver high-quality results.
My background also includes a teaching placement during NYSC, which strengthened my patience, active listening, and ability to manage groups and deadlines. I consistently apply problem-solving, attention to detail, and adaptability to independent and team-based tasks.
I am committed to delivering exceptional service, improving processes through feedback, and contributing positively to team success from any location.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Pukena
Dec 2024 - Jul 2025 (7 months)
Handled customer inquiries via phone, email, and chat, resolved complaints and technical issues, and maintained records to meet response time and satisfaction targets.
Biology Teacher
Bright Light Academy
Nov 2023 - Nov 2024 (1 year)
Delivered biology instruction during NYSC, managed classroom activities, assessed student performance, and contributed to school programs from Nov 2023 to Nov 2024.
Remote Customer Service
Glam's Haven
Jan 2019 - Dec 2022 (3 years 11 months)
Provided remote customer service, processed orders and refunds, documented interactions in CRM, and met resolution and customer satisfaction targets from 2019 to 2022.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology, Enugu
Higher National Diploma, Microbiology
2019 - 2022
Higher National Diploma in Microbiology completed at the Institute of Management and Technology, Enugu from 2019 to 2022.
Institute of Management and Technology, Enugu
National Diploma, Science Laboratory Technology
2017 - 2019
National Diploma in Science Laboratory Technology completed at the Institute of Management and Technology, Enugu from 2017 to 2019.
Modern Ideal College, Enugu
SSCE, Secondary Education
2009 - 2017
Secondary School Certificate (SSCE) obtained at Modern Ideal College, Enugu; attended from 2009 to 2017.
St. Mary Nursery & Primary School, Enugu
FSLC, Primary Education
2003 - 2009
Completed primary education and obtained the First School Leaving Certificate at St. Mary Nursery & Primary School, Enugu between 2003 and 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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