Okojie Sylvia

Acted as first point of contact for enquiries received via phone calls, email tickets, and web messaging channels. Provided courteous, structured responses and meticulously documented client requests within internal database systems.

Handled high volumes of inbound customer phone calls, live chat inquiries, and email support tickets with speed and accuracy. Utilised CRM and digital ticketing platforms to document interactions and ensure timely closure.

Served as primary customer contact across phone, email, and digital chat channels, delivering a seamless client experience. Managed client communications, schedule bookings, and service follow-ups independently while meeting tight deadlines.

Completed the Virtual Assistant Programme, mastering remote collaboration tools, calendar management, and digital communication protocols.

Completed the Soft Skills Training Certificate, focusing on workplace communication, professional etiquette, and customer relationship management.

Grade: Second Class Lower (2:2)

Bachelor's degree in Fine and Applied Arts with Second Class Lower (2:2) honors.