At BOLT RIDE, I handled rider and driver inquiries by phone, chat, and email, helping customers understand services and use the platform smoothly.
I assisted with trip issues including fare concerns, cancellations, refunds, and account support. I also worked to retain customers and encourage continued use of the platform.
At LAPO MICROFINANCE, I prospected, onboarded, and maintained client relationships to support loan uptake and savings. I assessed loan applications, verified eligibility, and managed disbursements and repayment schedules.
I conducted credit analysis and followed up on repayment behavior to help minimize loan default. I met and exceeded monthly and quarterly sales and loan disbursement targets.
