Okelue Laura

Overseeing day-to-day branch operations, ensuring compliance with internal policies and regulatory standards. Managing branch liquidity, customer accounts, and ATM operations while guaranteeing top service and control ratings.

Managed branch liquidity, customer accounts, and compliance with regulatory standards. Ensured timely resolution of customer issues and efficient functioning of payment channels.

Provided branch support, ensured service standards, and resolved complaints swiftly. Monitored ATM operations and conducted due diligence to mitigate risks.

Assisted in selling products and services, acted as first point of contact for callers, and maintained customer relationships. Developed social media profiles and designed email campaigns to enhance engagement.

Covered events and conducted research for interviews. Read from scripts, worked with production crews, and operated broadcast equipment for live and recorded coverage.

Established public relations program goals and identified key audiences. Developed news, photographs, advertising, and direct mail materials for effective communication.

Assisted the team in identifying process improvements and meeting stakeholder needs. Provided support for product quality and broadcasting engagements.

Pursued a Master's degree in Diplomacy and Strategic Studies from 2014 to 2017.

Grade: Second Class Upper

Earned a Bachelor of Science in Mass Communication with Second Class Upper honours from 2008 to 2012.

Completed Senior School Certificate Examination in 2008.