At Sterling Bank Plc., I led customer-experience activities and implemented a structured feedback system to help improve service delivery. I also coordinated responses to high-priority complaints and trained staff in customer-service standards, complaint handling, and service recovery.
As Deputy Service Manager, I supervised daily branch operations, coordinated customer issue resolution, and managed ATM reconciliations. Earlier, as a Cash Teller with Septagus Consulting / Sterling Bank Plc., I processed financial transactions and supported ATM monitoring and account balancing.
