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Okechukwu Dibia

@okechukwudibia

Message

I resolve customer and operational issues by translating technical information into clear guidance.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve issues, manage client relationships, communicate technical information clearly, and contribute to efficient reporting and workflows.

I've supported customers at 9mobile by resolving inquiries, complaints, and technical product issues, while explaining data plans, device configurations, and service features in clear, accessible language.

At Living Faith Church, I coordinated day-to-day operational workflows, triaged internal queries, and produced monthly operational and financial reports for senior leadership.

My petroleum engineering background includes technical operations internships at Ibom Power Plant and the Akwa Ibom State Ministry of Power and Petroleum Development, where I monitored systems, documented operations, tracked anomalies, and improved reporting processes.

Experience

Work history, roles, and key accomplishments

Operations & Administrative Coordinator

Living Faith Church

Dec 2024 - Jun 2025 (6 months)

Managed day-to-day operational workflows across departments, serving as the first point of contact for internal queries. Produced structured monthly reports by synthesizing operational and financial data into clear, actionable insights for senior leadership.

Operations Management Reporting Data Analysis Stakeholder Management

Technical Operations Intern

Akwa Ibom State Ministry of Power and Petroleum Development

May 2021 - Aug 2021 (3 months)

Monitored and documented infrastructure operations within a regulated government technical environment. Analyzed departmental workflows and administrative processes to identify inefficiencies and improve internal reporting standards.

Infrastructure Monitoring Documentation Process Analysis Reporting

Technical Support Intern

Ibom Power Plant

Mar 2021 - May 2021 (2 months)

Produced structured technical logs of equipment behavior and maintenance observations. Monitored live plant operational parameters and interpreted system performance data in real time.

Technical Documentation Data Analysis Monitoring Equipment Maintenance

Customer Experience & Product Support Advisor

9mobile

Sep 2016 - Dec 2016 (3 months)

Served as the primary point of contact for customer inquiries, complaints, and technical product issues, resolving cases at first contact where possible. Translated technical product information into clear, accessible language to improve customer understanding and satisfaction.

Customer Support Complaint Resolution Technical Communication Product Knowledge