Lucky Uzoka
@luckyuzoka
Customer Support Specialist at God Is Good Logistics who reduced customer complaints by 30% and supports 70+ online customers daily.
NigeriaWhat I'm looking for
At God Is Good Logistics, I attend to 70+ online customers each day by email, live chat and other support channels, including app-related issues. I reduced customer complaints by 30%, cut wait times and improved the customer experience.
I resolve complex complaints with judgment tailored to each customer, follow up proactively and help generate over ₦25 million in monthly revenue. I also lead and coach a team of five agents on tone, accuracy and consistent service.
Previously, as an Experience Centre Agent at God Is Good Logistics, I supported about 100 walk-in and online customers a day, handled email and live chat enquiries, and made retention follow-up calls. I’m comfortable with 24/7 shift work and remote support using Zoho, Salesforce and MS Office.
Experience
Work history, roles, and key accomplishments
Experience Centre Manager
God Is Good Logistics
Aug 2025 - Present (1 year 3 months)
Attend to 70+ customers online daily via email, live chat, and support channels, reducing complaints by 30% and improving customer experience. Lead and coach a team of 5 agents, monitor service standards, and compile performance reports.
Experience Centre Agent
God Is Good Logistics
Nov 2022 - Aug 2025 (2 years 9 months)
Attended to about 100 customers daily, both walk-in and online, resolving issues with patience and clarity. Replied to emails and live chats, made retention follow-up calls, and worked 24/7 shifts.
Assistant Plant Operator (NYSC)
Niger Delta Petroleum Resources
Jan 2020 - Dec 2021 (1 year 11 months)
Maintained accurate logs and records, gave clear handovers between shifts, and followed safety and quality procedures during operational disturbances.
Laboratory Assistant
Petroleum Training Institute
Jan 2016 - Dec 2017 (1 year 11 months)
Recorded and analysed practical-session data, reported to laboratory technicians, and maintained accurate equipment and supply records.
Personal Assistant (Intern)
National Petroleum Investment Management Services (NAPIMS)
Jul 2015 - Nov 2015 (4 months)
Handled official correspondence, schedules, and reports for the Joint Ventures Manager, and coordinated meetings and records.
Education
Degrees, certifications, and relevant coursework
Petroleum Training Institute
Higher National Diploma, Petroleum & Natural Gas Processing Technology
2017 - 2019
Grade: Upper Credit
Higher National Diploma in Petroleum & Natural Gas Processing Technology, awarded with Upper Credit.
Petroleum Training Institute
National Diploma, Petroleum & Natural Gas Processing Technology
2014 - 2016
Grade: Upper Credit
National Diploma in Petroleum & Natural Gas Processing Technology, awarded with Upper Credit.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Lucky ?
You can contact Lucky and 600K+ other talented remote workers on Himalayas.
Message LuckyGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
