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EGwolo Richards

@egwolorichards

Customer-focused technical professional blending data analytics and petroleum engineering.

Nigeria
Message

What I'm looking for

I seek roles combining customer success, technical support, and data-driven training where I can improve adoption, deliver measurable impact, and grow into greater leadership responsibility.

I am a multifaceted professional with experience in customer support, virtual administration, data analytics, and petroleum engineering. I combine analytical rigor with strong communication and stakeholder management to drive adoption and operational efficiency.

As a Customer Support Manager, I led Google Workspace onboarding and training for educational institutions, driving an 80% increase in engagement through targeted adoption strategies and personalized support. I routinely translate usage analytics into actionable reports that inform digital strategy.

My engineering background includes laboratory testing, QA/QC, mud checks, and field support in drilling fluids, where I contributed cost savings by detecting faulty chemicals and optimizing fluid performance. I also supported reservoir simulation and well-planning efforts during my academic training.

I volunteer as a Tribe Administrator and Media Team VA, coordinating communications, virtual events, and community-building initiatives. I seek roles where I can apply technical troubleshooting, training delivery, and data visualization skills to improve customer outcomes and organizational processes.

Experience

Work history, roles, and key accomplishments

MM
Current

Media Team VA

Manifold Grace Ministries

Sep 2022 - Present (3 years 1 month)

Coordinated meetings and communications, managed social media content and livestream operations, and provided backend support to enhance ministry engagement and communication consistency.

MI

Tribe Administrator

Mouldbreak Institute

Jan 2023 - Jun 2024 (1 year 5 months)

Managed daily communications, coordinated virtual college meetings and enrollments, and tracked project timelines to improve operational efficiency and community engagement.

UI

Graduate Trainee

University of Ibadan

Jun 2018 - Feb 2021 (2 years 8 months)

Assisted reservoir simulation studies and well planning, contributed to production strategy evaluations, and supported research documentation and presentation of engineering findings.

United Parcel Service logoUS

Customer Service Representative

United Parcel Service

Jul 2015 - Mar 2017 (1 year 8 months)

Managed customer communications and logistics operations including tracking, international shipments, rate analysis, and claims processing to ensure timely delivery and high customer satisfaction.

Education

Degrees, certifications, and relevant coursework

University of Ibadan logoUI

University of Ibadan

Master of Science, Petroleum Engineering

2017 - 2021

Completed an MSc in Petroleum Engineering focusing on reservoir engineering, drilling and well engineering, well testing, and reservoir simulation.

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Technology, Industrial Chemistry / Petrochemical Technology

2009 - 2013

Completed a B.Tech in Industrial Chemistry / Petrochemical Technology with coursework in chemical and petrochemical processes relevant to the petroleum sector.

Tech stack

Software and tools used professionally

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EGwolo Richards - Customer Support Manager - MKB Consulting Ltd. | Himalayas