EGwolo Richards
@egwolorichards
Customer-focused technical professional blending data analytics and petroleum engineering.
What I'm looking for
I am a multifaceted professional with experience in customer support, virtual administration, data analytics, and petroleum engineering. I combine analytical rigor with strong communication and stakeholder management to drive adoption and operational efficiency.
As a Customer Support Manager, I led Google Workspace onboarding and training for educational institutions, driving an 80% increase in engagement through targeted adoption strategies and personalized support. I routinely translate usage analytics into actionable reports that inform digital strategy.
My engineering background includes laboratory testing, QA/QC, mud checks, and field support in drilling fluids, where I contributed cost savings by detecting faulty chemicals and optimizing fluid performance. I also supported reservoir simulation and well-planning efforts during my academic training.
I volunteer as a Tribe Administrator and Media Team VA, coordinating communications, virtual events, and community-building initiatives. I seek roles where I can apply technical troubleshooting, training delivery, and data visualization skills to improve customer outcomes and organizational processes.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
MKB Consulting Ltd.
Sep 2024 - Present (1 year 1 month)
Led Google Workspace for Education onboarding and training for partner schools, driving an 80% increase in platform engagement and reducing technical disruptions through targeted support and analytics-driven adoption strategies.
Media Team VA
Manifold Grace Ministries
Sep 2022 - Present (3 years 1 month)
Coordinated meetings and communications, managed social media content and livestream operations, and provided backend support to enhance ministry engagement and communication consistency.
Tribe Administrator
Mouldbreak Institute
Jan 2023 - Jun 2024 (1 year 5 months)
Managed daily communications, coordinated virtual college meetings and enrollments, and tracked project timelines to improve operational efficiency and community engagement.
Graduate Trainee
Best Land & Sea Services Ltd.
Dec 2021 - Dec 2023 (2 years)
Supported drilling fluids engineering operations by conducting lab QA/QC, performing mud checks in the field, and identifying faulty chemicals during procurement, yielding cost savings and improved field reliability.
Data Analytics Intern
Quantum Analytics
Nov 2022 - Jun 2023 (7 months)
Collected, cleaned, and explored datasets and built Power BI dashboards to surface trends and deliver actionable recommendations to stakeholders.
Laboratory Assistant
Best Land & Sea Services Ltd.
Jun 2021 - Dec 2021 (6 months)
Performed routine and advanced drilling-fluid laboratory tests, maintained calibrated equipment, and provided timely lab insights to field teams to ensure quality and safety compliance.
Graduate Trainee
University of Ibadan
Jun 2018 - Feb 2021 (2 years 8 months)
Assisted reservoir simulation studies and well planning, contributed to production strategy evaluations, and supported research documentation and presentation of engineering findings.
Customer Service Representative
United Parcel Service
Jul 2015 - Mar 2017 (1 year 8 months)
Managed customer communications and logistics operations including tracking, international shipments, rate analysis, and claims processing to ensure timely delivery and high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Master of Science, Petroleum Engineering
2017 - 2021
Completed an MSc in Petroleum Engineering focusing on reservoir engineering, drilling and well engineering, well testing, and reservoir simulation.
University of Port Harcourt
Bachelor of Technology, Industrial Chemistry / Petrochemical Technology
2009 - 2013
Completed a B.Tech in Industrial Chemistry / Petrochemical Technology with coursework in chemical and petrochemical processes relevant to the petroleum sector.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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