Okanlawon Oluwatosin

I am a highly dedicated and empathetic Virtual Assistant and Customer Support Specialist with over three years of supervisory experience in public health outreach and one year in telecom customer service. My expertise lies in resolving client concerns, leading teams, and managing communications through various channels including phone, email, and chat. I hold a Master’s in Virtual Assistance and have hands-on experience with remote collaboration tools, CRM platforms, and digital productivity systems.

In my role as Supervisor of Field Operations at APIN Public Health Initiatives, I successfully led a team of over 15 field agents, achieving a remarkable 98% compliance with daily health outreach targets. I excelled in resolving client complaints and maintaining a strong liaison between field staff and the central office. My commitment to excellence is reflected in my ability to create detailed daily reports and monitor team KPIs, as well as training new recruits in documentation, data reporting, and client engagement.

As a Call Agent at iTel Mobile Dialer, I handled an average of 100+ daily calls, addressing customer inquiries and technical issues with professionalism. I am actively seeking a remote role where I can contribute value in dynamic customer-centric environments, leveraging my skills in customer service and team leadership.