Open to opportunities

Miracle Quadri

@miraclequadri

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Customer support specialist with 3+ years in SaaS and telecom.

Nigeria

Message

What I'm looking for

I seek a customer-facing role in a remote/hybrid team where I can lead improvements, use Zendesk/Intercom, mentor others, and deliver empathetic, data-informed support.

I am a customer support specialist with over three years' experience in SaaS, telecom and remote/hybrid environments, recognized for adaptability, leadership growth, and strong cross-cultural communication.

I consistently resolve high-volume inquiries across phone, email, and live chat while meeting service-level targets, using Zendesk and Intercom to maintain accurate records and escalate complex issues appropriately.

I have led teams on time-sensitive projects, delivered regular virtual lessons, and volunteered in crisis support—bringing empathy, attention to detail, and a data-informed approach to improving customer experience.

Experience

Work history, roles, and key accomplishments

Current

Online English Tutor

Current

Foxi Education

Jan 2023 - Present (3 years 2 months)

Deliver 10+ weekly interactive virtual lessons via Zoom and Google Workspace, adapting communication strategies to boost comprehension and retention while maintaining high student and parent satisfaction.

Zoom Google Workspace Lesson planning Virtual Instruction Communication Classroom Management

Support Agent

Borderlands

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted displaced individuals with relocation logistics during a wartime crisis, managing client data via ticket systems and coordinating transportation and accommodation under high-pressure conditions.

Ticketing Systems Data Management Client Communication Empathy Logistics Attention To Detail

Customer Support Representative

SanityDesk

Jan 2021 - Dec 2022 (1 year 11 months)

Managed 50–80 daily customer inquiries across phone, email, and live chat, maintained SLAs, used Zendesk and Intercom for accurate record-keeping, and provided customer insights to improve product experience.

Zendesk Intercom Live Chat Email Support Phone Support Customer Feedback SLA Management CRM

Customer Support Team Lead

Telovox

Jan 2021 - Dec 2021 (11 months)

Handled 40+ daily inbound/outbound hospital calls and led a COVID-19 vaccination reminder team, ensuring call quality and maintaining performance logs to meet operational standards.

Outbound Calling Team Leadership Scheduling coordination Excel Quality Assurance Ticketing Systems Performance Tracking Communication