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I’ve supported customers through real-time chat and remote communication, including billing and payment verification issues, while keeping ticket status moving to resolution.

At Moniepoint Inc., I onboard new merchants and deploy POS terminals, resolve transaction failures and technical issues, and maintain accurate customer and merchant records for operational reporting.

I also freelance as a legal consultant and content writer—producing research-backed articles and legal documents, managing multiple client projects under strict deadlines, and documenting work clearly for international clients.