Open to opportunities

Ogooluwapelumi Oduyemi

@ogooluwapelumioduyem

Message

I resolve customer issues and build lasting relationships across digital support channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve enquiries, strengthen customer relationships, collaborate across teams, and contribute to timely, positive service experiences.

I've supported customers at Worldlinks Professional Services Limited, improving client link resolution performance from 82% to 90% through proactive tracking and timely follow-ups.

I coordinate with engineers, vendors, and internal teams to execute customer requests on time, respond to enquiries and payment follow-ups, and keep customers informed throughout service resolution.

Across Zylus Group International and Walk In Style, I've converted prospects through relationship-building, handled inbound and outbound enquiries, resolved delivery and post-purchase issues, and provided personalized support across WhatsApp and Instagram.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Worldlinks Professional Services Limited

Jul 2024 - Jul 2026 (2 years)

Improved client link resolution performance from 82% to 90% through proactive issue tracking and timely follow-ups. Maintained 95% on-time execution of customer requests by coordinating with engineers, vendors, and internal teams.

Customer Relationship Management Complaint Resolution Problem Solving Active Listening Customer Engagement Cross Functional Collaboration Email Communication Documentation

Sales Executive

Zylus Group International

Feb 2023 - May 2024 (1 year 3 months)

Converted prospective clients into customers through consistent follow-ups and relationship building. Handled inbound and outbound enquiries while educating customers on products and investment opportunities.

Negotiation Persuasion Inbound Outbound Customer Engagement Relationship Building Appointment Scheduling

Customer Support Associate

Walk In Style

Jan 2021 - Jan 2023 (2 years)

Responded to customer enquiries across WhatsApp and Instagram, assisting with product recommendations, sizing guidance, and order placement. Coordinated with logistics partners to resolve delivery issues and managed post-purchase enquiries.