Open to opportunities

Ogochukwu Iwuchukwu

@ogochukwuiwuchukwu

Message

I improve customer experiences through CRM management, responsive support, and high-volume client communications.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, client success, CRM, or communications role where I can resolve customer issues, strengthen retention, manage client relationships, and contribute to a responsive, collaborative team.

At JC International, I handle high-volume customer enquiries and outbound communications, generate over ₦4.3M in weekly sales, and manage CRM records for more than 1,000 leads.

I've supported customers and advertisers across JC International, Crown FM, Chillis Bar & Grill, and iRun Technology. My work includes resolving complaints, improving retention by approximately 20%, increasing digital engagement by 40%, and supporting onboarding and community engagement that improved user engagement by 50%.

I bring 4+ years of customer support experience across SaaS, media, hospitality, and digital marketing, using email, phone, chat, social media, and CRM tools to maintain strong client relationships.

Experience

Work history, roles, and key accomplishments

Current

Digital/Tele Marketing Executive

Current

JC International

Feb 2026 - Present (7 months)

Handled high-volume customer enquiries and outbound communications while generating over ₦4.3M in weekly sales. Managed CRM records for 1,000+ leads and executed customer email campaigns.

Customer Service CRM HubSpot Zendesk Zoho Email Support Phone Support Complaint Resolution Customer Retention Active Listening Google Workspace Microsoft 365 Slack Time Management Problem Solving

Operations Assistant Manager

Crown FM

Dec 2024 - Feb 2026 (1 year 2 months)

Managed inbound and outbound customer and advertiser communications. Improved customer retention by approximately 20% through prompt issue resolution.

Customer Service Issue Resolution Customer Retention Record keeping

Media Personnel

Chillis Bar & Grill

Jan 2024 - Oct 2024 (9 months)

Served as first point of contact for customer enquiries across digital platforms. Responded professionally to customer feedback and increased engagement by 40%.

Customer Service Digital Communication Engagement