Open to opportunities

Ognjen Kisic

@ognjenkisic

Message

I lead operations and programs delivering retail technology and digital transformation.

Serbia

Message

What I'm looking for

I seek remote leadership roles in operations or program management to lead large teams, deliver retail technology rollouts, and drive digital transformation across the Middle East, with clear KPIs, collaborative culture, and measurable impact.

I am an accomplished operations and program management leader with 10+ years of experience leading large teams and delivering multi-million-dollar projects across North America and the Gulf region. I focus on driving efficiency, resilience, and consistent KPI performance under pressure.

At NCR Voyix I lead 120+ project staff delivering large-scale technology installations for customers such as Walmart, Macy’s and Whole Foods, managing budgets and full project lifecycles. I design and deploy automation and reporting dashboards that reduce delays and improve productivity while overseeing POS, SCO, access points, servers and network infrastructure at scale.

Earlier in my career I reduced out-of-box failure rates to under 0.3% and developed SharePoint forms and automation tools to improve database management and reporting. I trained as part of an RPA team, completed advanced AutoHotKey and C# training, and served as an SME and trainer for rollout teams.

I also consult on Monday.com automation and integrations and managed 30+ enterprise Gulf accounts driving digital transformation. I am open to remote leadership roles supporting Saudi Arabia, UAE and the wider Middle East, where I can lead operations, implementation and PMO initiatives to deliver measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

System Administrator / Operations Consultant

Current

Devmark

Jun 2024 - Present (1 year 2 months)

Oversee Monday.com automations and integrations for a Dubai real estate firm, fully automating processes and advising leadership on operational efficiency improvements.

Monday.Com Automation)Integration Process Design Workflow Optimization

Current

Serbian Leadership Council Member

Current

NCR Voyix

Jan 2024 - Present (1 year 7 months)

Serve on the executive leadership council of NCR Voyix’s largest hub outside the US, shaping strategy, operational processes, and community initiatives to improve local engagement and organizational performance.

Leadership Strategic Planning Process Improvement Community Engagement Stakeholder Management Governance

Current

Installation Project / Program Manager

Current

NCR Voyix

Apr 2023 - Present (2 years 4 months)

Lead 120+ project staff delivering POS/SCO and network installations across North America, managing multi-million-dollar budgets and implementing automation dashboards that reduced project delays and improved productivity.

Program Management Budget Management Automation)Dashboards Vendor Management Stakeholder Management Risk Management

Customer Success Manager

Cloud Concept

Feb 2022 - May 2024 (2 years 3 months)

Managed 30+ enterprise accounts across the Gulf as part of a platinum Monday.com partnership, leading onboarding and mapping client business models into Monday.com for digital transformation.

Customer Success Onboarding Monday.Com Account Management Training Process Mapping Stakeholder Management

Manager / Installation Supervisor II

NCR

Jun 2022 - Apr 2023 (10 months)

Managed a team of ~100 staff on large-scale NCR-Walmart rollouts across the US & Canada, streamlining workflows and optimizing resource allocation to meet aggressive delivery timelines.

Team Management Rollout Process Optimization KPI Tracking

Installation Supervisor

NCR

Jan 2021 - Jun 2022 (1 year 5 months)

Supervised 15 project coordinators for SCO installation projects, improving hiring, training, and workflows and developing reporting processes to track KPIs and compliance.

Training SCO Installations KPIs Process Improvement

Customer Care Associate

Microsoft

May 2020 - Feb 2022 (1 year 9 months)

Provided expert support for iOS Outlook users, handling installation, navigation, and troubleshooting to resolve technical issues and improve user experience.

Customer Support iOS Outlook)Troubleshooting Knowledge Base

Project Coordinator

NCR

Nov 2018 - Dec 2020 (2 years 1 month)

Coordinated Walmart SCO install projects, mitigating hardware/firmware issues and reducing out-of-box failure rate to <0.3% while improving database management via SharePoint automation.

Project Coordination Troubleshooting SharePoint Data Management Process Automation Reporting

L2 Customer Support Specialist

NCR

Apr 2018 - Nov 2018 (7 months)

Supported NCR equipment for Walmart as L2 specialist, building automation tools and completing a 12-week advanced training program in AutoHotKey and C# to improve workflows and training.

Technical Support Automation)AutoHotKey C#)Troubleshooting

Customer Solutions Trainer

NCR

Aug 2017 - Apr 2018 (8 months)

Served as SME and trainer for a rollout team of 50+ staff, creating simulations and delivering POS/Thin Client and printer hardware/software training to accelerate new-hire readiness.

Training Subject Matter Expert Simulation Onboarding

POS Customer Support

NCR

Sep 2016 - Aug 2017 (11 months)

Delivered high-quality POS customer support during peak seasons, consistently exceeding expectations through initiative and teamwork to maintain service levels.

Customer Support Incident Management Teamwork