Branka Bošković
@brankabokovi
Dynamic Program Manager driving operational transformation and revenue accuracy.
What I'm looking for
I am a Dynamic Program Manager with over 12 years of experience driving operational transformation across services, operations, finance and sales environments.
I have led teams and programs managing large revenue portfolios, including oversight of $150 million across 1,000+ customers, and achieved 99% forecast accuracy through improved processes and reporting.
My work spans program and project management, revenue reconciliation, automation implementation and sales operations, where I standardize processes, optimize resource allocation and foster cross-functional collaboration.
I combine strong financial analysis, stakeholder communication and documentation governance to deliver measurable improvements in forecasting, compliance and operational efficiency.
Experience
Work history, roles, and key accomplishments
Project Manager
NCR Voyix
Apr 2025 - Sep 2025 (5 months)
Led transformative projects to enhance operational effectiveness and maintained GBS documentation and process repositories for RET GBS.
Revenue Reconciliation Manager
NCR Voyix
Nov 2023 - Apr 2025 (1 year 5 months)
Led a team of six Global Program Managers overseeing $150M in revenue for 1,000+ customers, improving forecasting to ~99% accuracy and streamlining finance-sales reporting.
Program Manager
NCR Voyix
Jan 2022 - Nov 2023 (1 year 10 months)
Managed implementation of automation programs and strategic projects to improve operational efficiency and ensure accurate revenue reconciliation across Finance and Sales.
Directed global compensation projects for 350 services sales consultants, standardized sales operations processes, and analyzed data to drive revenue improvement.
Supported sales initiatives with major Dutch retailers, led RFP/RFI responses and quarterly business reviews, and secured a $26M managed services renewal.
Improved vendor performance through metrics, audits and training, developed strategic vendor partnerships to enhance service delivery and compliance.
Managed incident resolution processes to ensure timely service restoration and collaborated cross-functionally to improve incident management protocols.
Front Office Agent
Hotel Hyatt Regency Belgrade
Mar 2012 - Nov 2012 (8 months)
Managed front desk operations including reservations, billing and guest issue resolution while coordinating with housekeeping and maintenance to uphold service standards.
Education
Degrees, certifications, and relevant coursework
Singidunum University
Master of Science, Hotel Management
2009 - 2011
Completed a Master of Science in Hotel Management at Singidunum University, focusing on advanced hospitality management principles and operational leadership.
University of Belgrade, Faculty of Philology
Bachelor of Arts, Dutch Language and Literature
2003 - 2009
Earned a Bachelor's degree in Dutch Language and Literature from the Faculty of Philology at the University of Belgrade, focusing on language proficiency and literary studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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