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Branka Bošković

@brankabokovi

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Dynamic Program Manager driving operational transformation and revenue accuracy.

Serbia

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What I'm looking for

I seek roles where I can lead cross-functional programs that improve revenue visibility, operational efficiency, and forecasting, in collaborative, growth-minded teams.

I am a Dynamic Program Manager with over 12 years of experience driving operational transformation across services, operations, finance and sales environments.

I have led teams and programs managing large revenue portfolios, including oversight of $150 million across 1,000+ customers, and achieved 99% forecast accuracy through improved processes and reporting.

My work spans program and project management, revenue reconciliation, automation implementation and sales operations, where I standardize processes, optimize resource allocation and foster cross-functional collaboration.

I combine strong financial analysis, stakeholder communication and documentation governance to deliver measurable improvements in forecasting, compliance and operational efficiency.

Experience

Work history, roles, and key accomplishments

Project Manager

NCR Voyix

Apr 2025 - Sep 2025 (5 months)

Led transformative projects to enhance operational effectiveness and maintained GBS documentation and process repositories for RET GBS.

Project Management Process Improvement Documentation Microsoft Visio Microsoft Excel Cross Functional Collaboration

Revenue Reconciliation Manager

NCR Voyix

Nov 2023 - Apr 2025 (1 year 5 months)

Led a team of six Global Program Managers overseeing $150M in revenue for 1,000+ customers, improving forecasting to ~99% accuracy and streamlining finance-sales reporting.

Forecasting Financial Analysis Team Leadership Stakeholder Management Power BI Process Standardization

Program Manager

NCR Voyix

Jan 2022 - Nov 2023 (1 year 10 months)

Managed implementation of automation programs and strategic projects to improve operational efficiency and ensure accurate revenue reconciliation across Finance and Sales.

Program Management Automation Stakeholder Management Process Improvement Performance Analysis Power BI Salesforce

Sales Operations Manager

NCR Corporation

Jun 2019 - Jan 2022 (2 years 7 months)

Directed global compensation projects for 350 services sales consultants, standardized sales operations processes, and analyzed data to drive revenue improvement.

Sales Operations Compensation Management Data Analysis Process Standardization Cross Functional Collaboration Reporting Stakeholder Management

Sales Ops Support

NCR Corporation

Jun 2016 - Jun 2019 (3 years)

Supported sales initiatives with major Dutch retailers, led RFP/RFI responses and quarterly business reviews, and secured a $26M managed services renewal.

Sales Support Account Management RFP Renewals Sales Data Analysis Negotiation

Vendor Manager

NCR Corporation

May 2014 - Jun 2016 (2 years 1 month)

Improved vendor performance through metrics, audits and training, developed strategic vendor partnerships to enhance service delivery and compliance.

Vendor Management Performance Metrics Compliance Auditing Partnership Development Training

Incident Management Agent

NCR Company

Nov 2012 - May 2014 (1 year 6 months)

Managed incident resolution processes to ensure timely service restoration and collaborated cross-functionally to improve incident management protocols.

Incident Management Troubleshooting Cross Functional Collaboration Process Improvement

Front Office Agent

Hotel Hyatt Regency Belgrade

Mar 2012 - Nov 2012 (8 months)

Managed front desk operations including reservations, billing and guest issue resolution while coordinating with housekeeping and maintenance to uphold service standards.

Guest Service Front Desk Operations Reserving Billing Customer Service Coordination Problem Solving

Education

Degrees, certifications, and relevant coursework

Singidunum University

Master of Science, Hotel Management

2009 - 2011

Completed a Master of Science in Hotel Management at Singidunum University, focusing on advanced hospitality management principles and operational leadership.

University of Belgrade, Faculty of Philology

Bachelor of Arts, Dutch Language and Literature

2003 - 2009

Earned a Bachelor's degree in Dutch Language and Literature from the Faculty of Philology at the University of Belgrade, focusing on language proficiency and literary studies.